Senior ServiceNow Developer

Senior Service Now Developer

Riot's vision is to be the world's most trusted platform for powering and building digital infrastructure. Riot's mission is to empower the future of digital infrastructure by positively impacting the sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows us to achieve best-in-class execution and create successful outcomes.

At Riot, we're building the future of digital infrastructure. Our team members have unparalleled opportunities to work on groundbreaking initiatives. Through technical excellence and strategic execution, Riot has positioned itself as a leader in the industry driving advancements that continue to set new benchmarks in digital infrastructure.

We are trailblazers. Problem solvers. People who thrive in fast paced environments, communicate clearly, and bring relentless focus to efficiency and execution.

We are looking for a Senior Service Now Developer to join our Applications team. In this role, you will own the architecture, design, development, and implementation of complex Service Now solutions that automate business processes and enhance user experience. You will partner directly with business stakeholders to shape requirements, drive solutions from concept through delivery with minimal oversight, set development standards for the platform, and ensure it remains scalable, efficient, and aligned with industry best practices.

This position will be based in our Austin office. Relocation assistance is available for non-local candidates.

What you'll be doing:

• Lead the architecture, design, and development of technical solutions on the Service Now platform, including Service Catalog, Incident, Problem, Change, Asset Management, and CMDB.
• Configure and customize advanced aspects of Service Now, such as UI Actions, UI Policies, Business Rules, Client Scripts, and Script Includes, with an emphasis on maintainable, upgrade-safe solutions.
• Design and build integrations between Service Now and other enterprise systems using Service Now's APIs and integration best practices.
• Establish and enforce development standards through code reviews, and champion platform health, performance, and scalability.
• Serve as the technical escalation point for the most complex platform issues, owning them through to resolution.
• Create and maintain Service Portal pages using HTML, CSS, and AngularJS.

What you'll have:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Service Now Certified System Administrator (CSA), Certified Application Developer (CAD) or a Certified Implementation Specialist (CIS) certification strongly preferred.
• 7-10+ years of hands-on experience in Service Now development and administration, including ownership of complex, cross-functional implementations.
• Expert-level proficiency in JavaScript, as well as strong experience with HTML, CSS, and XML.
• Proven experience designing and building integrations using Service Now's APIs (REST and SOAP) and integration techniques.
• Experience with CSM, Asset Management, or Nuvolo is highly valued.
• Deep understanding of ITIL and Customer Service Management processes and how they are applied and extended within the Service Now platform.
• Strong analytical and problem-solving skills, with the ability to independently drive multiple concurrent initiatives from concept through delivery.
• Excellent communication skills to effectively interact with both technical and non-technical stakeholders, including presenting design decisions and trade-offs to leadership.

Compensation and Benefits:

• Competitive Salary: $125,000 - $140,000 (commensurate with experience) + bonus + sign-on equity grant.
• Long-Term Growth:
  Eligible to participate in Riot's equity incentive programs and share in the success you help build.
• 401(k) Retirement Plan:
  Includes a generous company match.
• Comprehensive Health Coverage:
  Multiple medical plan options, including 100% company-paid plans.
• Wellness & Lifestyle Perks:
  Enjoy free gym memberships, pet insurance, childcare discounts, and more to support your life both in and out of work.

Riot is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.