Technical Supp Eng V

Technical Support Engineer V

Location:

Austin, TX, US, 78727

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation.

With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.

Responsibilities

The Technical Support Engineer V serves as a senior technical authority within L3 RGS Global Operations, providing advanced, hands-on application support for IGT's RGS platform. This position acts as a subject-matter expert (SME) for assigned product domains and is responsible for resolving highly complex, code-level issues across a microservices-based, multi-vendor, globally distributed environment.

Qualifications

Education Required:

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline, or equivalent relevant professional experience.

Experience

Required:

10 years of work related experience is required. Extensive hands-on experience in senior technical application support, software engineering, integration/delivery, or a related technical role supporting business-critical, customer-facing platforms. Demonstrated experience diagnosing complex issues across distributed, multi-system environments, including application, integration, platform, and data layers. Experience investigating application behavior at the code level and isolating and validating technical fixes in production environments.

Experience with API and system integrations and the ability to determine system behavior using application code, technical documentation, and flow diagrams. Experience performing root-cause analysis and supporting incident and problem-management processes.

Skills Required:

Strong development-level proficiency with Java for back-end applications. Strong knowledge of JavaScript and HTML, including the ability to understand and debug front-end application and event flows. Strong understanding of APIs and integration flows. Experience designing, developing, or extending APIs is a plus. Strong Linux server knowledge and scripting skills, including the ability to develop or adapt diagnostic tools. Experience with log-driven troubleshooting and analysis;

knowledge of Open Search, DQL, or equivalent query tools is preferred. Ability to use technical and operational data effectively when investigating incidents and determining solutions. Strong understanding of operational risk and the impact of changes within business-critical production environments. Excellent analytical, troubleshooting, and problem-solving skills with the ability to independently investigate highly complex technical issues. Excellent written and verbal communication skills, including the ability to create clear, evidence-based incident narratives and high-quality technical documentation.

Ability to collaborate effectively with Engineering, Product Management, Operations, and globally distributed technical teams. Ability to mentor and provide technical guidance to less-experienced support engineers. Ability and willingness to provide occasional out-of-hours support for major incidents as required.

Preferred Qualifications:

Experience with in iGaming, casino gaming, or another regulated real-money platform environment. Experience supporting multi-vendor, microservices-based architectures and game/content platforms, including game engines, Remote Game Servers (RGS), and Player Account Management (PAM) integrations. Experience developing integrations, adapters, reverse integrations, or front-end and back-end customizations.…