Lead Software Engineer - Infrastructure

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** Welcome to the Agentic Commerce Era**## At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of Big Commerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market.

We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

As a
** Lead Software Engineer
- Infrastructure
** at Commerce, you will be an integral part of our Infrastructure Engineering team. Our team consists of a talented group of individuals with expertise in web operations, systems administration and software engineering. We are charged with designing and creating the foundational technology stack that powers Commerce stores, while building the tools and systems that help engineering teams efficiently develop and deploy Commerce services.

Big Commerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

We are seeking an experienced engineer who blends software engineering skills with developer operations. You might be familiar with this role as a “Dev Ops Engineer”, but at Commerce, we view Dev Ops as a philosophy - a set of principles that guide how we collaborate, work together and drive results for our business and customers.

Currently you will find us predominantly working in Golang, Ruby, and Scala, backed up by Terraform and Puppet for provisioning and configuration management. We are a remote-first team that values collaboration and prioritizes team over individual achievements, innovative problem solving, and operational efficiency.

What You’ll Do:

* Maintain and improve Big Commerce’s Development Environment consisting of several containerized services
* Manage cloud hosted VMs in Google Cloud Platform
* Automate repetitive manual processes
* Maintain up to date VMs
* Document technical architecture and user features
* Educate engineers on tool usage and possible process improvements
* Assist in defining the team’s roadmap
* Work closely with Engineers to gather requirements
* Create and monitor statistics to observe tooling health and functionality
* Work and collaborate with a distributed teams across the world
* Join the team’s on-call rotation

Who You Are:
* At least 7 years experience as an Infrastructure or Software Engineer
* You’re a trusted engineer who has completed either a comprehensive software engineering, CS, CE, SW, MIS or equivalent degree, or has relevant work experience
* Knowledge of configuration management systems such as Puppet, Chef, or Ansible (we use Puppet)
* Experienced with Linux systems administration, including solid scripting skills (Ruby) and Bash
* Solid understanding of modern programming and design principles
* You write tested, maintainable code that you are proud of and you are committed to keeping code…