Shipping Operations Coordinator

Position Summary

At UPLIFT Desk, we’re not just building ergonomic workstations—we’re shaping how people work and live. As the ecommerce industry leader in height‑adjustable desks, we’ve grown by delivering innovative, customer‑focused solutions that promote health, productivity, and well‑being. In this role, you will monitor outbound shipments, identify and resolve delivery issues, and ensure orders are delivered accurately and on time. You’ll partner closely with Fulfillment, Purchasing, and Logistics teams to resolve issues, prevent disruptions, and support efficient operations.

• 1–3 years of experience in logistics, shipping, or carrier operations (parcel, freight, or ecommerce fulfillment)
• Experience monitoring shipments and resolving delivery exceptions, delays, or claims
• Familiarity with Fed Ex, UPS, LTL, and/or international shipping processes
• Strong attention to detail with a sense of urgency and ownership
• Ability to prioritize and manage multiple issues simultaneously in a fast‑paced environment
• Reliable, punctual, and demonstrates a strong work ethic with a team‑first attitude

• Experience working in an ecommerce or direct‑to‑consumer (DTC) environment
• Familiarity with ERP systems (Net Suite or similar)
• Experience identifying trends and driving process improvements in logistics operations
• Experience working directly with carriers to resolve issues or improve performance
• Forklift experience or general warehouse operations exposure

• Monitor outbound shipments and proactively resolve delays, damages, and delivery exceptions
• Communicate with carriers (Fed Ex, UPS, LTL, etc.) to investigate and resolve shipping issues
• Track and manage shipment status to ensure on‑time delivery and accuracy
• Assist in resolving parcel and freight claims, including documentation and follow‑up
• Identify recurring issues and elevate trends or opportunities for improvement
• Partner with Fulfillment, Purchasing, and Logistics teams to prevent disruptions
• Maintain accurate records of shipments, issues, and resolutions
• Support continuous improvement efforts to increase shipping accuracy and efficiency
• Follow standard operating procedures while identifying gaps or inefficiencies
• Assist with general warehouse and logistics operations as needed

• Merit‑based environment that rewards growth and accomplishment regardless of seniority
• Generous paid time off
• 4% 401(k) company matching with instant vesting (after one year)
• Excellent group health insurance available to employees and dependents, including domestic partners (medical plan, 2 dental plans, and a vision plan to choose from)
• Flexible spending account (FSA) for health care and child care costs
• Company‑paid and supplementary life insurance; long‑term and short‑term disability
• Free UPLIFT Desk (after one year)
• 50% discount on all UPLIFT products
• Free healthy and not‑so‑healthy snacks and drinks
• On‑the‑job training and skills development
• A supportive and engaging work culture that promotes healthy living

• Compensation: $20+ hourly
• Type:
  Full‑time
• Employee Status:
  Regular
• Work Schedule:
  
  Monday – Friday, 8 am–5 pm, 40 hours per week
• Location:
  
  Austin, Texas

UPLIFT Desk believes in building an organization whose staff reflects the true diversity of our community. We hire, promote, and reward employees based on results and professional performance. UPLIFT Desk provides equal employment opportunities to all employees and applicants without regard to religion, sex, age, sexual orientation, gender identity, race, creed, color, national origin, alienage or citizenship status, marital status, partnership status, ancestry, disability, or veteran status.