Transportation Dispatcher

We are seeking a highly organized and proactive Dispatcher to join our Operations team. In this role, you will be the critical link between our drivers, clients, and operations staff — ensuring that all scheduled routes and charter services run smoothly and efficiently. If you are someone who enjoys problem-solving, working collaboratively, and helping keep things moving behind the scenes, this is the perfect opportunity for you.

• Scheduling and Dispatching
  • Coordinate and dispatch drivers to routes and charters based on client needs and service schedules.
  • Provide drivers with detailed work orders and clear instructions for successful assignment completion.
  • Track driver hours and create balanced schedules to ensure fair distribution of work.
• Communication and Support
  • Maintain up-to-date knowledge of all route details, schedule changes, and special service instructions.
  • Communicate clearly and professionally with drivers, supervisors, and clients regarding schedules, adjustments, and operational procedures.
  • Respond quickly and effectively to last-minute changes, service disruptions, and client needs.
• Reporting and Continuous Improvement
  • Prepare and maintain accurate daily, weekly, and monthly dispatch reports.
  • Analyze schedule performance and recommend improvements to enhance operational efficiency.
  • Support operations with customer service follow-up, complaint resolution, and client satisfaction efforts.
• Teamwork and Leadership
  • Be a positive team player who is willing to step into leadership roles when needed.
  • Build strong relationships with drivers and team members to foster a collaborative and supportive work environment.
  • Assist in cross-departmental projects and other duties as assigned.

• Strong organizational skills and attention to detail.
• Ability to remain calm and make quick decisions in a fast-paced environment.
• Excellent communication skills — both written and verbal.
• A team-first attitude with a passion for helping others succeed.
• Previous experience in dispatch, scheduling, or transportation operations preferred.
• Comfortable using dispatch software and basic Microsoft Office programs.

• Be at least 25 years of age and speak/read/write in English.
• Possess a Commercial Driver License, Class A, or B, with a P Endorsement.
• Possess a valid DOT Medical Card.
• Strong analytical, conceptualization, interpretation, and critical thinking skills.
• Self-motivated with a sense of urgency, and readily acclimates to an ever-changing environment.
• Minimum 2 years of experience in the transportation industry.
• Minimum 1 year of dispatching experience.

• Competitive Compensation:
  Enjoy great pay, including gratuities on your journey.
• Comprehensive Benefits:
  Excellent medical coverage starting at $60 per paycheck, with options for dental, vision, short & long-term disability, & company-paid life insurance.
• Secure Your Future:
  Join our 401(k) plan with a 4% match, vesting after 90 days.
• Consistent
  
  Schedule:
  
  We offer a dependable schedule.
• Diverse and Inclusive Culture:
  We celebrate diversity and inclusivity in our workforce.
• Meaningful Work:
  Your attention to detail impacts the satisfaction of our passengers.

Hourly. Non-Exempt

$28.00 - $30.00 per hour

At First Class Transportation, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

Similarly, First Class Transportation will not tolerate discrimination or harassment based on any of these characteristics. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to improve on these principles.

We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action. Our culture attracts top talent with shared values and forms the foundation for a great place to work!