Logistics Supervisor

Overview / Summary

The Logistics Supervisor is a senior operational role that serves as the day‑to‑day supervisor and subject matter expert for Screen Innovations’ logistics and warehouse teams, supporting manufacturing operations that produce multiple audio‑visual (AV) product lines including projector screens and window shades. Functioning as a working supervisor, the Logistics Supervisor is the primary operational resource on the floor for both Logistics Coordinators and Warehouse Associates — helping coordinate daily workflow, supporting execution of operational priorities, ensuring work is completed accurately and efficiently, reinforcing established procedures and safety requirements, and serving as the first point of contact for day‑to‑day operational questions and issues.

This role bridges frontline operations and department leadership. The Logistics Supervisor remains actively engaged in daily logistics and warehouse activities while providing leadership through expertise, coordination, communication, and accountability. The position reports directly to the Director of Logistics & Warehousing.

• Coordinate daily logistics: Coordinate and support daily shipping, receiving, and fulfillment activities.
• Ensure timely fulfillment: Ensure timely processing of customer orders and outbound shipments.
• Support carrier coordination: Support carrier scheduling and shipment coordination.
• Manage international shipments: Coordinate and oversee international and export shipments, including required documentation and carrier coordination.
• Monitor workflows: Monitor logistics workflows to ensure timely completion of operational tasks.
• Resolve issues: Assist in resolving shipment discrepancies, documentation issues, and operational challenges.
• Maintain records: Maintain accurate logistics records and documentation.

• Support fulfillment activities: Support Logistics and warehouse activities including order fulfillment, boxing, labeling, palletizing, staging, and shipment preparation.
• Load and unload: Assist with loading and unloading trailers, containers, and delivery vehicles.
• Coordinate material movement: Coordinate material movement and storage activities.
• Maintain work areas: Ensure warehouse work areas remain organized, safe, and operationally efficient.
• Support all product lines: Responsibilities extend to all product lines, including both screens and window shades.

• Guide the team: Provide day‑to‑day guidance and support to Logistics Coordinators and Warehouse Associates.
• Onboard and train: Onboard and train new team members.
• Assign work: Assign and coordinate daily work assignments and operational priorities.
• Manage team performance: Provide coaching, training, feedback, and performance input to support team members’ development and effectiveness.
• Oversee team responsiveness: Ensure Logistics Coordinators reply promptly to all stakeholders.
• Ensure daily fulfillment: Confirm that orders scheduled to ship on a given day are actioned on time.
• Escalate exceptions: Bring any work not handled within the expected timeframe to the Director’s attention promptly.
• Reinforce procedures: Reinforce compliance with standard operating procedures and safety requirements.
• Troubleshoot: Serve as a resource for troubleshooting operational issues.
• Respond promptly: Provide timely, service‑oriented responses to all who reach out to logistics, including internal stakeholders such as the sales department, ensuring the best possible service.
• Promote a strong culture: Promote teamwork, accountability, communication, and continuous improvement.

• Support safety compliance: Support compliance with all company safety policies and procedures.
• Reinforce safe practices: Reinforce safe material handling, loading, unloading, and warehouse practices.
• Maintain quality standards: Assist in maintaining operational quality standards.
• Communicate concerns: Identify and communicate safety concerns, process gaps, and improvement opportunities.
• Support audits: Support audits, inspections, and operational compliance initiatives as required.