WHS Returns

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Part Time Austin, TX, US

Salary Range: $20.00 To $20.00 Hourly

Full Time Austin Office, Austin, TX, US

Salary Range: $20 (USD) Hourly

Schedule -8:00am - 12:00pm

Warehouse Returns Associate - Role Overview

Shop LC is looking for enthusiastic and detail-orientated people to join our warehouse returns department! Fluent English and basic computer skills are required for this role. Starting pay is $20 an hour. The Returns Associate will process product returns and information while supporting the warehouse staff and other departments within a 24/7, high-volume, fast-paced working environment. The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse cleanup.

Job Responsibilities

• Maintain individual productivity and quality standards according to department requirements.
• Unpack returned merchandise, inspect package condition, and assess paperwork sent in with return instructions for proper return procedures.
• Inspect returned merchandise, checking for quality and condition of product to determine return category.
• Receive merchandise, following all security and safety return procedures for each product type.
• Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
• Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
• Identify critical distribution issues and report them to the team lead/supervisor.
• Always maintain a safe and organized work environment.
• Data entry as needed.
• Comply with company policies and procedures.
• All other duties as assigned by manager.

Skills & Experience

• 1-2 years of prior returns or similar experience.
• Fluent verbal and written communication in English.
• Basic computer skills (e.g. personal computers, printers, email).
• Knowledge of warehouse operating procedures and protocol.
• Prior experience in a distribution, warehouse, or other inventory handling environment.
• Knowledge and ability to operate inventory control and related computer software.
• Focus and remain on task in a fast-paced environment.
• Attention to detail and follow through are essential.
• Accurately follow directions, both written and verbal.
• An ambassador of our Core Values:
  Teamwork, Honesty, Commitment, Passion, and a Positive Attitude.

Physical Requirements

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving about to accomplish tasks or moving from one workplace to another.
• Adjusting or moving objects up to 40 pounds in all directions.
• Repeating motions that may include the wrists, hands and/or fingers.

Benefits Provided by Shop LC

• Company-paid, employee-only medical, dental, vision, and life insurance.
• 4% 401(k) matching.
• Up to 15 days of PTO & vacation time, maternity/paternity leave, company-covered short-term & long-term disability, paid training time, paid volunteer time, and 7 paid holidays.
• Tuition reimbursement and scholarship (for dependents going to college).Employee Assistance Program.

We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a passionate team of approximately 550 people. Our products are sold through TV on 80m homes through our live 24
* 7 broadcasts, our website, OTT, marketplaces, and social media.

We are the US retailing unit and subsidiary of Vaibhav Global Limited (VGL) which is a well-established vertically…