Team Member, Customer Service​/HelpDesk

Job Title

Team Member

Joining the Tommy's Express Car Wash Team offers a purpose‑driven career with high‑energy, customer‑focused colleagues. Reporting to the General Manager, the Team Member is the first point of contact for all membership‑related questions, requests, and concerns, providing a superior level of customer service to create a positive member experience. This position is performed in person at the assigned location.

• Provide quick and friendly customer service to guests within the car wash.
• Learn and operate all aspects of point of sale and LPR systems.
• Oversee all property aesthetics.
• Create and retain new customer relations, including monthly wash packages.
• Maintain cleanliness of interior and exterior of car wash and grounds.
• Monitor the wash quality of the vehicle.
• Learn and uphold the WE OWN IT culture.
• Conduct cleaning and hourly inspections.
• Be an ambassador for the Unlimited Club.
• Protect member confidentiality according to HIPAA and related state and federal laws.
• Perform any additional tasks that benefit the company and serve guests.

• Try your best every day.
• Come to work with a winning attitude.
• Be willing to work hard, build relationships, and love people.
• Set an example for all Team Members of working hard and doing your best.

• Able to work in a fast‑paced environment with urgency.
• Able to move about inside the office to access file cabinets and office machinery.
• Able to communicate effectively in oral and written form.
• Able to move equipment weighing up to 30 pounds.
• Able to work and commute in all weather conditions.
• Able to walk, bend, twist, turn, stoop, climb steps, and reach with hands.
• Continously standing, moving, and walking for 80% of the shift; standing for the remaining 20%.

• Exceptional verbal and communication skills.
• Must be 16 years of age or older.
• Must successfully pass a drug test.
• Customer service background preferred.
• Punctuality and reliability are required.
• Strong listening, empathy, and problem‑solving ability.
• Successful completion of Tommy’s University training program.
• Basic computer proficiency, including point of sale system.
• Hard working, enthusiastic, and energetic.

• Competitive pay $11.50 – $13.50/hour + $0.75/hour attendance incentive.
• 401(k) program with company match (eligible at 21 years old).
• Paid time off, holidays, and PTO.
• Monthly bonuses based on membership sales.
• Health, vision, dental, and life insurance.
• Flexible pay options:
  On‑demand pay and mobile Earned Wage Access.
• Free Tommy’s Express Car Wash membership.
• $0.50 raise after 120 days of employment if in good standing.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability status, age, genetic information, protected veteran status, height, weight, marital status, or any other characteristic protected by law. Red Mountain Management Services, LLC is committed to the full inclusion of all qualified individuals.

Persons with disabilities will receive reasonable accommodations in the application process and for essential job functions. Contact Human Resources at  to request accommodation.