Crew Member, Customer Service​/HelpDesk

Job Title

Crew Member

Do you always have a smile on your face? Do you look for ways to make someone’s day better? If you are looking for a purpose-driven career and not just a job, a place where you can come to work with other high-energy, friendly customer-focused people, consider joining the Tommy’s Express Car Wash Team! Reporting to the General Manager, the Crew Member is the first point of contact for all membership-related questions, requests, and concerns and is responsible for creating a positive member experience by providing a superior level of customer service to customers.

This position requires work to be performed in person at the assigned location.

• Provide quick and friendly customer service to ourguests within the car wash.
• Learn and operate all aspects of point of sale and LPR systems.
• Oversee all property aesthetics.
• Create and retain new customer relations, including monthly wash packages.
• Maintain cleanliness of interior and exterior of car wash and grounds.
• Monitor the wash quality of the vehicle.
• Learn and uphold the WE OWN IT culture.
• Conduct cleaning and hourly inspections.
• Be an Ambassador for our Unlimited Club.
• Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
• Any additional tasks that pertain to benefiting the company and taking care of the guests.

• Try your best every day.
• Come to work with a winning attitude.
• Must be willing to work hard, build relationships and love people!
• Set an example to all Team Members of working hard and doing your best!

This job operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work. The job and work environment is fun, clean, and fast-paced. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

• Able to work in a fast-paced environment with urgency.
• Able to move about inside the office to access file cabinets and office machinery, etc.
• Able to effectively communicate (both orally and in writing), detect, converse with, discern, convey, express oneself and exchange information.
• Able to move equipment weighing up to 30 pounds.
• Able to work and commute in all weather conditions.
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.
• Continual standing, moving, and walking for several consecutive hours during shift, which comprises 80% of daily duties. Remain stationary for approximately 20% of daily duties.

• Exceptional verbal and communication skills.
• Must be 16 year of age or older.
• Must be able to successfully pass a drug test.
• Customer service background preferred.
• Punctuality and reliability is a must.
• Strong listener with the ability to empathize and problem solve.
• Successful completion of Tommy’s University training program.
• Basic computer proficiency, including, but not limited to, point of sale system.
• Hard working, enthusiastic and energetic!

• Competitive pay $11.50 - $13.50/hour + $0.75/hour with attendance incentive.
• 401K program with excellent company match (must be 21 years old to qualify).
• PMLA, and short-term disability. (example from Tommy’s provides Vacation, Holidays, and PTO)
• Monthly bonuses based off membership sales
• Health, vision, dental, and life insurance benefits.
• Flexible pay options (On-demand pay and mobile Earned Wage Access).
• Free Tommy’s Express Car Wash membership.
• $0.50 raise after 120 days of employment and must be in good standing

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,…