Admitting Clerk​/Registrar

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Full Time Clerical Avalon, CA, US

3 days ago Requisition

Salary Range: $21.00 To $23.00 Hourly

Under supervision of Admitting Clerk Supervisor, this position performs a variety of office support, telephone support, and basic medical assistance duties related to hospital and Medical Group Office admissions; obtains patients demographics and billing information for registration; performs account clerical duties related to patient billings; and performs other job-related duties as required.

All employees are expected to perform their duties in alignment with CIH’s mission, values, and vision. This position is responsible for performing a variety of tasks that contribute to a high level of customer satisfaction, patient care, and operational excellence, while treating all individuals with respect and dignity.

• Acts as Front Desk Receptionist and Cashier. This includes answering and directing telephone calls to proper personnel; directing patients to appropriate areas of care; plus assisting patients with collecting co-pays or payments for billed accounts.
• Assist Medical personnel with obtaining patient demographics and co-pays at time of service.
• Ensure all registration for Out-Patients and ER patients are entered daily and posted to billing computer system.
• Maintains pre-billing quality control measures by reviewing the patient’s demographics and financial information prior to submitting to Billing Department for Charge Entry.
• Monitors daily “Situations” from Outsource Billing Company regarding registration issues, along with obtaining or correcting patient data to ensure all accounts are billed expeditiously.
• Assists patients either by phone or walk-ins with their billing issues, which may include collecting corrected insurance information, collecting current patient demographics, collecting funds for payment of an account, or establishing a payment plan.
• Obtains patient demographics and patient insurance information for various Ancillary Departments, thus forwarding this information to the outside professional services used by these departments for medical services.
• Assist Medical personnel with telephone support by placing phone calls to obtain patient information, authorization for care, the dollar amounts for co-pays or deductible, or to call other medical personnel for their presence in an emergency.
• Obtains the mail daily, or when needed if applicable.
• Participates in all department quality control measures, including the recommended preventative maintenance of equipment and the conduction of departmental quality assurance studies.

Knowledge, Skills, and Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Work is performed in a Critical Access Hospital and Rural Health Clinic setting. Frequent interaction with patients, physicians, and CIH staff is required. Employees may be exposed to communicable diseases, toxic substances,…