Reservation Agent- Aethos Mallorca

Reservations Agent

At Aethos, we believe every great guest experience starts with the first interaction. We are looking for a Reservations Agent to join our team and be the first point of contact for our guests, creating a seamless and memorable booking journey. In this role, you will manage reservations, assist guests with inquiries, and ensure every detail is handled with care, delivering the warm, personalized service that defines the Aethos experience.

Key responsibilities include managing all room reservations across direct, OTA, and corporate channels, ensuring accuracy in the PMS. You will handle guest inquiries, booking modifications, cancellations, and special requests with professionalism and care. Ensuring correct guest details, billing instructions, payment guarantees, and rate accuracy for every booking is also part of your role. You will coordinate pre-arrival communication to personalize the guest experience and collect key stay details.

Maintaining and updating travel agency, corporate, and guest profiles in the system, monitoring OTA bookings, ensuring rate consistency and proper commission handling, working closely with Front Office, Housekeeping, and Accounting to ensure smooth arrivals and operational efficiency, maintaining high data quality standards, preventing duplicates and ensuring accurate reservation records, and supporting daily reservation operations through effective communication and handovers are also part of your duties.

Role requirements include previous experience in reservations, front office, or guest service within hospitality. Knowledge of PMS and channel management systems is necessary. Strong attention to detail and accuracy in handling bookings and guest data, excellent communication and customer service skills, the ability to manage multiple tasks and work in a fast-paced environment, a good understanding of OTA platforms, billing procedures, and payment policies, strong organizational skills and teamwork mindset, and fluency in English and Spanish;

additional languages are a plus.

Ready to join us? If you are passionate about hospitality, have a keen eye for detail, and enjoy creating seamless guest experiences from the very first interaction, we would love to hear from you. Bring your organizational skills, customer-focused mindset, and dedication to excellence to Aethos, and help us create memorable stays from the very first booking.

At Aethos, we are committed to equal opportunities and inclusive hiring, ensuring every candidate is valued and considered based on talent, experience, and potential—regardless of gender, identity, or background.