Senior Leader, Delivery
Job in
Avenel, Middlesex County, New Jersey, 07098, USA
Listed on 2026-06-02
Listing for:
RH
Full Time
position Listed on 2026-06-02
Job specializations:
-
Management
Business Management, Operations Manager, General Management
Job Description & How to Apply Below
As Senior Leader, Home Delivery you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.
YOUR RESPONSIBILITIES
* Live Our Vision, Values and Beliefs every day
* Assess, coach, train, mentor and develop direct reports to perform at an optimal level
* Strategically plan, direct and oversee daily workflow and deliverables across all functions
* Own all facets of P&L management and accountability, including analysis and reporting
* Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries
* Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery
* Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards
* Address and resolve escalated customer service issues in a timely and thorough manner
OUR REQUIREMENTS
* 5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers
* Adept at hiring, training, coaching and executing all facets of employee performance
* Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles
* Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills
* Relentless passion for providing world-class service within the organization and to our customers
* Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position
* Ability to visit clients in assigned geographic territory
* Must pass background, MVR and drug screen
PHYSICAL REQUIREMENTS
* Ability to lift at least 50lbs
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×