Administrative Assistant

Administrative Assistant

Avon Lake, OH

R&K Technologies is currently searching for an Administrative Assistant to perform a wide variety of office support and administrative functions in support of the assigned departments.

For over 30 years, R&K Technologies has been a trusted, family-owned provider of print and document technology solutions. We deliver a personalized experience with the depth and reliability of a national partner - without the complexity of corporate ownership or private equity agendas.

• Health Insurance- 50% paid by employer
• Dental and Vision Insurance
• Simple IRA- employer matches 3%
• Accruable Paid Time Off
• Voluntary benefits available

• High School Diploma (GED) required;
  Bachelor's Degree preferred
• 3-5 years of customer service or sales support experience or equivalent combination of education and experience preferred
• Experience ordering through UPS and Fed Ex
• Ability to read, analyze, and interpret documents
• Personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Ability to respond to common inquiries or complaints from customers, or members of the business community
• Must be able to communicate clearly in both written and oral communication with supervisors, clients, staff, vendors, etc.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Experience in a CRM database management, Microsoft Office Suite, and Quick Books knowledge preferred

• Take phone orders for consumables and services calls
• Communicate with customers, employees, and other individuals to answer questions, or explain information, and address complaints
• Perform a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms, and faxes, and sorting and distributing incoming mail
• Learn to operate wide-format printing equipment to fulfill walk-in and email orders of blueprints and other requests
• Set up and maintain filing systems
• Consumable inventory and ordering
• Maintain customer databases through Eautomate
• Communicate verbally and in writing to answer inquiries and provide information to customers and staff of R&K Technologies
• Enter service tickets into Eautomate
• Answer and transfer phone calls
• Assist in A/R customer follow up for delinquent accounts
• Perform all other duties as assigned