Client Manager

Overview

CNC Home & Design is seeking a qualified and experienced Client Experience Manager to support the CEO/Principal Designer in a part-time contract position. This role supports design projects from onboarding through completion, and is responsible for coordination and support throughout the entire project, while ensuring compliance with project deadlines. The Client Experience Manager is responsible for executing project deliverables while exceeding clients’ satisfaction and helping to provide an exceptional client experience.

• Communication
  :
  Clear, proactive, confident, kind, and timely communication with clients, vendors, and the team.
• Leadership & Problem-Solving
  :
  Demonstrates confidence, composure, and initiative in managing challenges in a professional manner.
• Organization
  :
  Exceptionally detail-oriented, efficient, and able to manage multiple projects and deadlines.
• Team Collaboration
  :
  Kind, respectful, and relationship-focused when working with clients, vendors, and colleagues.
• Initiative
  :
  An independently motivated self-starter with a positive attitude who takes initiative, has team-oriented mentality, and experience with working remotely.

This job description accurately represents the current primary duties of the Client Experience Manager position, but may be adapted as necessary to meet the needs of the business. The following statements are intended to describe the general nature and level of work. Other duties may be assigned and/or required.

• Manage new client/project onboarding including project set up and contracts.
• Calendar management and scheduling support for vendor and client appointments during projects’ design and procurement phases as needed.
• Attend Project Kick-Off Meeting to document measurements of all project space(s) and existing furnishings.
• Request and update pricing and stock status from vendors for all furnishings and products included within design projects.
• Presentation development and preparation of project deliverables such as design boards, Google Slide/PowerPoint files, etc. to ensure client and company needs, expectations, and quality standards are exceeded.
• Attend client consultation appointments and design presentations while documenting decisions, meeting summaries, project notes and approvals.
• Assist with analyzing and resolving complex technical, design, and installation challenges or issues in a proactive, professional manner.
• Act as client, vendor, and general contractor liaison as needed.
• Provide exceptional client service throughout the entire design project.
• Assist onsite with and/or oversee client appointments, deliveries, installations, site visits, and trade appointments to ensure project details are executed correctly and completely.
• Responsibilities may include moving furniture and unboxing items. Candidate must be physically able to perform various installation project requirements such as lifting, standing for long periods, using a ladder, and other physical duties.
• Coordinate and support trade vendor and installation appointments to ensure vendor(s) have necessary products ordered by CNC Home & Design and clear installation instructions.
• Assist with preparing and onsite coordination at project photo shoots as needed.
• Bring new ideas, methodologies, process improvements, and new clients/projects to the company.
• Assist with marketing coordination tasks as needed, such as scheduling email campaigns or updating the Google Business profile.
• Complete business and personal errands (ex. Returning/picking up product samples) as needed.

• Bachelor’s degree in a related field with 3+ years of experience in a client-facing, project management, or operations role required.
• Proficiency in MS Office, G-Suite, Zoom, and Asana required.
• Travel for client consultations, meetings, and deliveries in and around the Avon Lake area where available/applicable. Contractor is responsible for providing their own reliable source of transportation.
• Will need access to a reliable laptop, mouse, 2nd monitor, and Wi-Fi to use our web-based systems and platforms.
• Proficiency in design and industry software (MyDoma Studio, InDesign, Photoshop) a plus but not required.

This is a 1099 Independent Contractor, hybrid role (combining remote administrative work with on-site work), not to exceed 30 hours per week. Compensation for this role is dependent on experience, but is expected to range between $25 - 30 / hour.

Additional travel responsibilities required for client, trade, and vendor appointments as needed. Weekly hours, appointments, and schedule may vary depending on company’s work load and current projects.

To apply for the Client Experience Manager opportunity, complete the application via Linked In.