Team Leader – Rental Delivery – Vail

Team Leader – Rental Delivery – Vail

Location:

Vail, Colorado

Terms:

Seasonal, full- and part-time roles available

Pay: $21/hour base wage, plus generous tips

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.

Primary responsibilities include:

• Opening and closing the shop daily
• Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
• Planning delivery routes, support calls and pickups for the current and upcoming shift.
• Responding to customer phone calls, text messages, emails and voicemails in a timely manner.
• Dispatching ski technicians on reactive support calls
• Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
• Setting up the next shift for success
• Upselling existing guests via phone calls/texts in predelivery communication

Secondary responsibilities include:

• Sizing guests in the proper equipment for orders as they come into our system
• Scheduling work assignments for the following shift.
• Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
• Assisting labor management during slow periods
• Taking reservations and issuing refunds
• Assist with delivery and support service operations as needed

Ski Butlers is a standalone business within Alterra Mountain Company's family of mountain destinations.

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.