Spa Concierge

Marriott International is seeking a Spa Concierge to deliver exceptional guest experiences within our Hospitality & Travel team. You will be the first point of contact for spa guests-welcoming them, managing reservations, explaining services, and coordinating with therapists to ensure seamless service. Responsibilities include maintaining a calming environment, promoting spa offerings and packages, processing payments, and handling guest inquiries with professionalism and care.

Ideal candidates are personable, detail-oriented, and passionate about wellness. Join a people-first culture with opportunities for growth in a global hospitality leader.

Responsibilities

• Greet and check in/out spa guests, providing a warm, professional, and welcoming first impression
• Schedule, modify, and confirm spa appointments while balancing therapist availability and room utilization
• Provide detailed information about spa treatments, facilities, therapists, and amenities to help guests choose services
• Handle phone, email, and in-person inquiries, offering timely, accurate, and courteous responses
• Process payments, post charges to guest rooms, and maintain accurate financial and booking records
• Upsell and cross-sell spa treatments, packages, and retail products in a service-focused manner
• Coordinate with therapists, housekeeping, and front office teams to ensure smooth daily spa operations
• Maintain cleanliness, organization, and proper presentation of the spa reception, lounge, and related areas
• Support inventory tracking and merchandising of spa retail products
• Follow Marriott and spa policies on safety, sanitation, guest privacy, and cash-handling procedures
• Assist with daily opening and closing procedures for the spa
• Contribute to a welcoming, inclusive culture consistent with Marriott's values and guest service standards

Required Skills

• Customer service and guest relations
• Spa reservations and scheduling
• Point-of-sale and payment processing
• Use of hotel or spa booking/PMS software
• Professional phone and email etiquette
• Upselling and cross-selling services and retail
• Time management and multitasking
• Attention to detail and accuracy
• Cash handling and reconciliation
• Basic knowledge of spa treatments and wellness services
• Conflict resolution and problem-solving
• Knowledge of safety, sanitation, and confidentiality standards
• Team collaboration across departments
• Basic computer skills (MS Office or similar)