Advanced Guest Services Attendant

Advanced Guest Services Attendant

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits
• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program To Learn More, please review the Benefits Eligibility Summary

Job Summary:

The Advanced Guest Services Attendant will support the call center agents in delivering the highest level of guest service to the resort guests. This position will also answer guest questions about resort activities, transfer calls, take guest messages. When necessary the Team Lead of Guest Services will handle escalated calls and guest issues, promptly with the utmost professionalism.

Job Specifications:
Starting Wage: $22.00/hr - $26.88/hr

Employment Type:

Winter Seasonal 2026/2027 Shift Type:
Full Time hours available Minimum Age:
At least 18 years of age Housing Availability:
Yes

Job Responsibilities:

Responsible for ongoing training and development of new and existing staff Supervise shifts- handling escalations, room-moves, team needs, and tasks assigned by manager Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department. Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls. Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.

Explain guest pay folios over the telephone and e-mail receipts. Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary. Assist Owners and Guests with luggage, room-moves, wheelchairs, cribs and rollaway beds. Other duties as assigned

Job Requirements:

High school diploma or equivalent - required Previous experience in guest service – required Ability to work outside, on your feet, in all weather conditions for long periods of time Microsoft office proficiency - required Flexible schedule including weekends and holidays- required Read, write, speak, and comprehend English - required College degree - preferred Previous experience in Lodging/Hospitality/Call Center - preferred Previous supervisory experience - preferred