Customer Service

Customer Service Representative

Location:

Avon, CT

As a Customer Service Representative, you will serve as the primary point of contact for health care members, providers, pharmacies, and other insurance carriers.

• Assist with claim and prescription‑related issues via phone and email.
• Clearly explain benefits and resolve inquiries with patience and care.
• Ensure timely and accurate documentation of all member interactions.

Requirements:

• Previous customer service experience is required.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Comfortable navigating internal databases and web‑based platforms.

Hours:

10:00 a.m. – 6:00 p.m. or 11:00 a.m. – 7:00 p.m.

Pay: $19.00 per hour.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI‑powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.