Healthcare Customer Service Representative

Kelly® Professional & Industrial – Customer Service Representative

Location: Avon, CT

Pay: $19.00/hour, paid weekly

Shift: Monday-Friday, 10:00AM – 6:00PM or 11:00AM – 7:00PM;
Full-time

• Competitive pay rate with temporary-to-hire opportunity
• Compassionate team dedicated to supporting Medicare participants
• Safe, professional work environment with compliance-focused training
• Gain valuable experience in the healthcare and insurance industry

• Serve as primary point of contact for Medicare members, providers, pharmacies, and insurance carriers
• Assist with claim and prescription-related issues via phone and email
• Explain benefits clearly and resolve inquiries with patience and care
• Document all member interactions accurately and timely
• Collaborate with internal teams to research and resolve complex cases
• Follow up consistently to ensure issues are fully resolved
• Maintain compliance with industry regulations and complete all required training

• Previous customer service experience, ideally in a healthcare or insurance environment (must have)
• Knowledge of Medicare, Medicare Part D, and general insurance terminology (preferred)
• Excellent verbal and written communication skills
• Strong problem‑solving and organizational abilities
• Multi‑tasking, focus, and attention to detail
• Proficiency in Microsoft Outlook, Word, and Excel
• Comfort navigating internal databases and web-based platforms
• Patience, empathy, and professionalism

• Voluntary benefit plans: medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, legal plan, short‑term disability
• Retirement savings plan
• Service bonus and holiday pay plans (up to eight paid holidays per benefit year)
• Transit spending account
• Paid sick leave under applicable state or local plan

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. We take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with the Form I‑9 information to confirm authorization to work in the U.S.

Kelly may use AI‑powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.