Banking Customer Care Lead - Service & Operations
Job in
Avon, Hartford County, Connecticut, 06001, USA
Listed on 2026-09-09
Listing for:
Northwest Community Bank
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
Northwest Community Bank in Avon, CT is seeking a Customer Care Supervisor to lead the contact center, coach staff, and ensure exceptional service and efficiency. The role focuses on coaching, standards, and regulatory compliance while guiding customer interactions.
You will monitor metrics, manage escalations, assist with scheduling, and partner with other units to strengthen referrals and customer engagement while supporting growth and a positive work culture.
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