Banking Customer Experience Lead
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Northwest-Community-Bank is seeking a Customer Care Supervisor in Avon, CT to oversee daily contact center operations. You will lead, coach, and develop customer care staff while ensuring service levels, regulatory compliance, and performance goals are met.
In this role, you will monitor KPIs, handle complex inquiries, and collaborate with business units to drive customer engagement and process improvements. This is a full-time, non-exempt position based in Avon.
Step into the Banking Customer Experience Lead role at Northwest-Community-Bank in Avon, CT, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Avon, CT, United States.
This opportunity is part of our work in Management & Operations, Sales.
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