Customer Support Associate

Schedule

Tuesday–Friday, 9:45 AM–6:00 PM;
Saturday, 8:45 AM–5:00 PM

Superior Hearth, Spas & Leisure (SHSL) is seeking a full‑time Customer Support Specialist for the Avon location. This position provides essential front‑line coverage and administrative support to ensure a consistent, high‑quality customer experience. The role supports the Branch Manager, Inside Sales Team, and service department by improving responsiveness, maintaining showroom standards, assisting with sales and warranty administration, and supporting daily operations.

This position plays a key role in protecting revenue, improving efficiency, and preventing coverage gaps.

• Greet and assist customers in-store and by phone, ensuring a professional and welcoming experience
• Direct customers to the appropriate team member and follow up on sales leads and inquiries
• Manage and respond to leads from manufacturer online portals
• Support the sales team with agreements, order follow‑ups, POS transactions, and customer communication
• Handle incoming service calls and route them to the appropriate technician or department
• Assist with warranty claim processing, including collecting photos, invoices, and required documentation
• Track warranty claim statuses and maintain organized service and warranty records
• Receive and enter purchase orders accurately into the system
• Stock, organize, and maintain showroom supplies, accessories, and sales materials
• Maintain showroom cleanliness, operational displays, event support, and provide general administrative support to the Branch Manager and sales team

• High School Diploma or GED required
• Prior experience in customer service, retail, or sales support preferred
• Strong customer service skills with a professional phone and in‑person manner
• Strong organizational skills and attention to detail
• Moderate computer proficiency, including Microsoft Office, e‑mail, and internet systems
• Ability to multitask in a fast‑paced retail environment
• Team‑oriented mindset with a willingness to support multiple departments
• Professional appearance and positive, customer‑focused attitude

Superior Hearth, Spas & Leisure is Connecticut’s largest independent supplier of premium hearth products, spa solutions, and outdoor living solutions, proudly serving homeowners and contractors for over 30 years. We specialize in a wide range of top‑tier hearth products, hot tubs, saunas, and outdoor leisure items, all supported by expert sales and installation services. Our commitment to excellence ensures every customer receives exceptional support from purchase to setup.

At Superior, we value the relationships we build with our employees, customers, and partners, and we are dedicated to fostering a workplace where your contributions make a meaningful difference.

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When you join Superior Hearth, Spas & Leisure, you become part of a passionate and experienced team focused on delivering comfort, relaxation, and enjoyment to our customers’ homes. We’re proud to offer a collaborative, hands‑on work environment where team members are encouraged to grow, take initiative, and take pride in what they do. Whether you’re helping a customer choose their dream hot tub, installing a fireplace, or supporting operations behind the scenes, your role is essential to our success.

At Superior, we offer a comprehensive benefits package designed to support your health, work‑life balance, and financial goals. Enjoy medical, dental, and vision coverage, an HSA with employer contributions, a 401(k) with company match, and company‑paid long‑term disability and life insurance. We prioritize your well‑being with generous paid time off, sick time, holidays, and weekly pay every Friday. Plus, we provide employee discounts, wellness programs, and EAP access to help you thrive both personally and professionally.

If you're looking for a career where craftsmanship, service, and teamwork come together, we invite you to build your future with us.

Superior is proud to be an equal opportunity employer. We encourage all qualified applicants, regardless of sex, race, religion, national origin, age, disability, sexual orientation, gender identity or expression, to apply. All job offers are contingent upon successfully passing a pre‑employment drug screen, background check, and providing proof of eligibility to work in the United States.