Retail Sales Associate

Job Overview

Join our team as a full‑time Retail Sales Associate at AAA Club Alliance. The role involves delivering exceptional customer service and driving sales in a dynamic retail environment.

70

E. Main Street, Avon, CT 06001. Store hours:
Monday to Friday, 9:00 AM–5:30 PM;
Saturday, 9:00 AM–1:00 PM. 37.5‑hour work week. No Sundays.

Base pay: $18.82–$24.07 per hour, based on experience, location, and other factors. Eligible for incentive pay with an average payout of $162–$389 per month.

• Consistently upsell and cross‑sell AAA products, including memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, such as car rentals, hotels, vacation packages, maps, tour books, and triptiks.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely service.
• Provide backup support for cashiering, tag and title, and IDEMIA services when necessary.

• Previous sales and customer service experience, with a proven ability to drive results.
• Excellent written and oral communication skills.
• Proficiency navigating multiple websites and computer programs; strong computer skills essential for multitasking.
• Notary Public designation or willingness to obtain one within 6 months of employment.
• Basic geography knowledge is beneficial.
• High school diploma or equivalent required.
• Successful completion of pre‑employment and post‑employment screenings (criminal, drug, state and vendor‑specific).
• Ability to obtain required membership license or other authorizations needed to perform essential functions.

• Medical, dental, and vision plan options.
• Up to 2 weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• 2+ weeks of paid time off within the first year.
• Paid company holidays.
• Company‑provided volunteer opportunities with one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.

Full‑time associates are eligible for up to three weeks of paid time off during the first year.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.