Manager,Dealer Satisfaction Job Avon area,Indiana USA,Business

Manager, Dealer Satisfaction

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Manager, Dealer Satisfaction based at our Avon, Indiana facility.

What You Will Do:

Lead and develop the Dealer Contacts, Parts Identification, Latin America (LAM), and Direct Customer Support teams.

Provide daily direction, coaching, performance management, and employee development for team members.

Oversee order management activities, including order processing, fulfillment, and issue resolution.

Serve as the escalation point for complex dealer and customer concerns, ensuring timely and effective resolution.

Partner with distribution center teams and cross-functional stakeholders to improve service levels and operational performance.

Support dealer and customer adoption of self-service tools and digital solutions through training and education.

Develop and deliver presentations, webinars, and training sessions for dealer personnel and customers.

Drive continuous improvement initiatives to enhance productivity, efficiency, and customer satisfaction.

Monitor departmental performance metrics and implement actions to achieve business objectives.

Support direct customer programs, scorecard reviews, and service commitments to ensure customer expectations are met.

Who You Are:

A customer-focused leader who builds strong relationships and drives exceptional service.
An effective communicator who can influence, coach, and collaborate across multiple teams.
A problem solver who thrives in fast-paced environments and can effectively manage escalated issues.
A strategic thinker who identifies process improvements and operational efficiencies.
A leader who develops talent, promotes accountability, and fosters employee engagement.
One who has the ability to lead training initiatives and present information to diverse audiences.

What You Will Need (Education):

Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred.
Equivalent combination of education and related experience will be considered.

Skills & Abilities:

5+ years of experience in a distribution, warehousing, customer service, call center, or transaction processing environment preferred.
Previous leadership or management experience required.
Experience supporting dealer networks, customers, or distribution operations preferred.
Knowledge of inventory, order fulfillment, returns, and credit processes.
Experience leading teams in a customer-focused environment.
Ability to manage multiple priorities while maintaining high service levels.
Experience developing and implementing process improvements.
Knowledge of warehouse management, distribution, or ERP systems preferred, SAP.
Bilingual Spanish language skills are a plus.
Customer service and relationship management
Process improvement and continuous improvement methodologies
Order management and distribution operations
Training and presentation development
Strong verbal and written communication skills
Problem-solving and decision-making abilities
Microsoft Office Suite proficiency
Data analysis and performance management

Who we are:

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years.

For more information about a career with Hyster-Yale, please visit

What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

Job Type: Permanent

Time Type:
Full time

Work Hours:

40

Travel Required:

10-25%

Primary

Location:

HY US Avon, IN

Address: 10144 Veterans Dr

Zip Code: 46123

Field-Based:
No

Relocation Assistance Available:
No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled