Hotel Desk Clerk

As a Hotel Desk Clerk, you greet guests ready to make them feel  ensure a pristine lobby, provide warm welcome, and efficiently manage check‑ins and check‑outs, creating loyalty and lasting impressions.

• Incentives
• Employee Referral Program
• Paid Time Off
• Paid Vacation (Full‑Time)
• Merit Increase
• 401(k) with Employer Contribution (Full‑Time)
• Medical, Dental, Vision (Full‑Time)
• Life Insurance (Full‑Time)
• Long‑term/Short‑term Disability (Full‑Time)
• Accident (Full‑Time)
• Critical Illness (Full‑Time)
• Cross‑training Opportunities
• Hotel Room Discounts

• Organize, confirm, and process guest check‑in/check‑out, adapting to changes and verifying identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Run daily reports and communicate needs to the next shift’s staff
• Complete cashier and closing reports, securely counting the bank at shift end
• Accept and record wake‑up calls, delivering to the correct department
• Maintain confidentiality of all guest and proprietary information
• Report emergencies, lost items, theft, maintenance problems, accidents, and safety hazards
• Maintain contingency lists for emergencies and communicate necessary messages
• Protect company assets
• Comply with all quality assurance expectations

• Professional demeanor with a warm and welcoming personality
• Genuine caring and compassion, visibly demonstrating desire to understand others
• Create confidence and trust, communicating the right message at the right time
• Comfortably converse with individuals from diverse backgrounds and all organizational levels
• Direct yet tactful, considerate of audience
• Speak clearly and professionally, answer phones with appropriate etiquette
• Maintain awareness of undesirable people on premises
• Professional appearance and cleanliness
• Perform other reasonable job duties as requested by Supervisors

The role requires standing for long periods of time, reading and visually verifying information in a variety of formats (i.e., small print), and performing fine motor tasks such as grasping, turning, and manipulating objects of varying size and weight. It also involves moving, lifting, carrying, pushing, pulling, and placing objects weighing less than 25 pounds without assistance.

• Flexible shifts available:
  Morning, Evening, Night
• Weekends
• Full‑Time/Part‑Time

MHG Hotels LLC seeks to attract and retain a high‑performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317‑356‑4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to  “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.