Desktop Support Technician

Desktop Support Technician, Avon, Indiana (US-IN), United States (US).

• Well‑rounded knowledge of policies and procedures in the work area.
• Requires discretion and independent judgment for non‑routine matters, primarily routine work activity.
• May make policy recommendations to managers and serve as escalation point for less experienced team members.
• Performs troubleshooting, parts replacement, system upgrades, deployment, and repair on desktops, notebooks, and printers.
• May respond to calls after normal business hours per leader instructions.
• Identifies potential issues that could adversely impact end‑user experience and takes corrective action.
• Updates and resolves tickets in a timely manner to achieve Service Levels.

• 3+ years of Desktop Support experience in a Windows operating system environment.

• Solid client service skills.
• A+ desktop certification or equivalent skill set (additional hardware platform certifications may be required).
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodation.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.

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Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please . If you'd like more information on your EEO rights under the law, please . For Pay Transparency information, please .