Desktop Support Technician

Position Overview

• Individuals have a well‑rounded knowledge of the policies and procedures for their work area.
• The primary focus of work activity is predominantly routine, but may require discretion and independent judgment for non‑routine matters.
• Can make policy recommendations to managers and be an escalation point for less experienced team members.
• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair of desktops, notebooks, and printers.
• May respond to calls after normal business hours per leader instructions.
• Identifies potential issues that could adversely impact end‑user experience and takes corrective action.
• Updates and resolves tickets in a timely manner to achieve Service Levels.

• 3+ years of Desktop Support experience, including experience in a Windows operating system environment.

• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to perform general office requirements physically.
• Must be able to perform essential responsibilities with or without reasonable accommodation.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.