Desktop Support Technician

The Desktop Support Technician is responsible for resolving all tier-2 support incidents and requests, including those impacting or involving end-users. Their primary responsibility is to follow best practices to find secure, agile, flexible, and reliable solutions that support the company’s growing environments. Additionally, the Technician must be able to manage the complex software and hardware requirements often necessary to support the varied roles of the end-user.

The Desktop Support Technician will be customer service driven and work closely with our clients to provide quick and effective resolution to system inefficiencies. As part of the Desktop Team, this individual will support the enterprise desktop environment, and assist the Network, Server, and Telecom teams located in San Francisco in resolving any related issues at the local distribution center with DC infrastructure hardware, primarily located in IDFs and the MDF.

• 3+ years of experience within IT Support, IT Technician or similar positions, supporting both hardware and software tickets
• Experience working within Active Directory
• Ability to troubleshoot and do basic repairs on printers, desktops, and other in office equipment.
• Experience with IP address management
• Experience supporting enterprise applications such as Anti-virus/malware, Microsoft Office, Outlook, VPN, etc.