Operations Manager

At Radial, our employeesarethe forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

We currently have an exciting opening for an Operations

Manager.

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.  to Learn More About Radial

The Operations Manager provides leadership and supervision toanoperations team working forthe same value stream to create a world-class operations team. This includes, but is not limited to,managing inbound and,pick/ pack operations,and outbound shipments, andmaintaininginventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement andsupportsalean culture of inventory,people,and processes.

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manageday to dayoperationalstrategyensuring the campusoperatesin a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of clientorclients(including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives toensure efficiency, accuracy,and quality.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance, includingestablishingmetrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary, including salaried members of management.
• Promote and develop aculture of continuous improvement within the value stream.
• Deliver productivityandimprovements in line with KPIs.
• Own lean process improvement and CI initiatives.
• Organizes and manages all necessary resourcesrequiredto improve safety, improve quality, increase customer service, and lower cost.
• Ensure all training and skills development programs, along with all Standard Operating Procedures (SOPs) within the value stream, are up to date and maintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationships with on-site seasonal staffing representatives andadvise the director of operations on seasonal labor needs.
• Budget management for value stream.

• Bachelor’s degreestronglypreferred /HS Degree or GED required.
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused.
• Ability to be flexible.
• Awareness of internal customer requirements.
• Analyze data toidentifydefects and root cause analysis.
• Identify process opportunities to create growth.
• Performance oriented.
• Strong verbal and written communication skills.
• Ability toestablishand orenhance quality control procedures.
• Must demonstrate the capacity to learn ALL operational functions.
• Ability to coach, mentor, and motivate direct reports.
• Ability to influence and collaborate with peers and upper management.
• Must be proficient…