Insurance Sales & Customer Service Rep

Earn $70,000+ in your first year as an Insurance Sales & Customer Service Representative with Pinnacle Family Insurance — an Allstate agency growing across multiple locations. This is a hybrid remote, Monday–Friday role with weekends off, paid training, and uncapped commission on warm inbound calls. No cold calling.

• Pay: $35K–$45K base + uncapped commission ($70K+ average year one)
• Schedule:
  
  Monday–Friday, weekends off, hybrid remote
• Benefits: PTO, paid holidays, retirement plan
• Training:
  Paid training and P&C licensing assistance for the right candidate
• Growth:
  Clear path to senior sales, team lead, and management roles

We’re hiring experienced licensed insurance agents and motivated professionals from customer service, retail sales, banking, call centers, or hospitality who want a long‑term career — not just a job.

• Handle inbound customer service calls from existing Allstate clients
• Process policy changes, endorsements, billing, and claims requests
• Conduct policy reviews on every call to identify coverage gaps
• Cross‑sell and upsell auto, home, life, renters, and umbrella insurance
• Educate clients on multi‑policy discounts and coverage options
• Generate referrals and quote new business from existing relationships
• Document calls in the agency management system and follow up on quotes
• Hit monthly sales, retention, and customer satisfaction goals

• Active Property & Casualty (P&C) license preferred— we’ll help the right candidate get licensed
• 1+ year of customer service, sales, or insurance experience
• Strong communication and active listening skills
• Sales mindset with a customer‑first approach
• Comfortable on the phone in a goal‑driven environment
• Solid computer skills (CRM, Microsoft Office)
• Reliable home internet and a quiet workspace for remote days
• High school diploma or equivalent