Warranty and After Sales Administrator

Posted Tuesday, July 14, 2026 at 4:00 a.m.

Ecoverse delivers a full line of environmental processing equipment and is the premier distributor of organic/environmental recycling and processing machines in North America, serving the compost, soil, wood recycling and waste sectors.

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Paid holidays/PTO

Warranty & After-Sales Administrator – Full‑time position at our Avon, OH branch. This role ensures the after‑sales process is completed efficiently and accurately, supporting the after‑sales team and meeting customer and technician needs.

• Provide support to the leadership team
• Obtain purchase order (PO) numbers from customers when required
• Enter warranty claims into the business system and file with OEMs, ensuring proper documentation
• Issue credits or denials to customers per warranty policies
• Input technician job repair write‑ups into the system daily for completed and in‑process jobs
• Prepare and close work orders for field and shop technicians after job completion
• Record all time entries and payroll for shop and field technicians
• Call customers to provide updates or obtain additional information as needed
• Follow up with other inter‑company departments on open issues
• Incorporate Alta’s Guiding Principles into daily activities
• Perform other duties as assigned
• Maintain consistent, regular, and reliable attendance, arriving on time

• Previous billing and customer‑service experience (highly preferred)
• Strong computer skills; working knowledge of Microsoft Word, Excel, Outlook; ERP experience is a plus
• Excellent verbal and written communication skills
• Excellent time‑management skills; ability to communicate with all levels of coworkers and customers
• Intermediate language skills for reading, interpreting and writing routine reports and correspondence
• Basic mathematical skills (addition, subtraction, multiplication, division involving money and weight, volume, distance)
• Basic reasoning ability to apply common sense to routine written or oral instructions

• Regularly use sitting, hands, talking/hearing; occasionally stand, walk, climb, or balance; tend to reach with hands
• Lifts up to 25 pounds frequently; occasionally lift up to 50 pounds; regularly lift up to 10 pounds
• Work near moving mechanical parts and may be exposed to fumes or airborne particles

Alta Equipment Group is an equal‑opportunity employer. We do not discriminate based on age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact  immediately.