Technical Director

Alta Equipment Company, recently acquired Ecoverse, is a national distributor of environmental and recycling equipment. This role is key to bridging our operations with overseas OEM partners.

The Technical Director serves as the critical link between Ecoverse and its overseas factories and OEM partners, translating manufacturer expertise into internal capability. The role builds and strengthens technical communication across Sales, Parts, and Service departments to ensure knowledge gained from manufacturers is captured, standardized, and distributed organization-wide, improving internal efficiency and customer satisfaction.

• Serve as the primary technical point of contact with overseas factories and OEM partners.
• Coordinate product updates, technical bulletins, specification changes, and engineering support.
• Manage escalation of complex technical or warranty issues to manufacturers and track resolution.
• Travel to factories/OEM sites as needed for technical reviews, audits, and training sessions.

• Develop and deliver technical training programs for internal staff and external dealers.
• Translate manufacturer technical documentation into internal training materials, SOPs, and reference guides.
• Build a structured onboarding curriculum for new technical and sales hires.
• Coordinate factory‑led training visits and certifications for service staff.

• Establish regular communication channels and processes between Sales, Parts, and Service to reduce silos.
• Create and maintain a centralized technical knowledge base accessible to all departments.
• Facilitate information flow so Sales can accurately represent product capabilities, Parts can anticipate demand, and Service can resolve issues efficiently.
• Lead recurring cross‑functional meetings to align on product issues, field feedback, and recurring technical themes.

• Identify gaps in technical knowledge or communication that impact dealer/customer satisfaction.
• Develop feedback loops from field/service data back to OEMs to drive product improvements.
• Support development of internal documentation, troubleshooting guides, and FAQs.
• Monitor and report on KPIs related to training effectiveness, response times, and issue resolution.

• Bachelor’s degree in Engineering, Industrial Technology, or related field (or equivalent experience).
• Experience in technical roles within heavy equipment, recycling, construction, or industrial machinery industries.
• Experience working directly with international manufacturers/OEMs.
• Demonstrated ability to train and communicate technical concepts to non‑technical audiences.
• Strong cross‑functional collaboration and project management skills.
• Willingness to travel domestically and internationally.
• Proficiency with CRM/ERP systems and knowledge‑base/documentation tools.
• Technical fluency in mechanical/hydraulic equipment systems.
• Cross‑cultural communication for international OEM relationships.
• Process‑oriented mindset with a focus on measurable efficiency gains.
• Strong facilitation and presentation skills.

Alta Equipment Group is an equal opportunity employer. We do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the company has violated its equal employment opportunity policy in any way, please contact  immediately.