Account Manager​/Order Entry Specialist

Account Manager/Order Entry Specialist

We are partnering with a long-established advanced manufacturing organization with a 40+ year history of innovation and steady growth. What began in the mid-1980s with a small team and a handful of precision machines has evolved into a 200‑employee, 165,000 sq. ft. operation recognized for early adoption of advanced manufacturing technologies and continuous investment in people, equipment, and process improvement. We are seeking a detail‑oriented and customer‑focused Account Manager/Order Entry Specialist.

This role is responsible for managing the full lifecycle of customer orders while serving as a key point of contact for clients. The ideal candidate excels in organization, communication, and data analysis, and thrives in a fast‑paced manufacturing environment.

• Order Processing

  • Receive, review, and accurately process customer purchase orders (POs)
  • Ensure all order details (pricing, quantities, delivery dates, specifications) are correct and complete
  • Enter orders into ERP system and maintain accurate records

• Customer Account Management

  • Serve as the primary point of contact for assigned customer accounts
  • Provide exceptional customer service by responding promptly to inquiries, updates, and issue resolution
  • Build and maintain strong relationships with clients to ensure satisfaction and repeat business

• Cross‑Functional Coordination

  • Collaborate closely with Sales, Production, and Logistics teams to ensure timely and accurate order fulfillment
  • Communicate order status, delays, and changes proactively to internal teams and customers
  • Help prioritize orders based on customer needs and operational capacity

• Data Analysis & Reporting

  • Utilize spreadsheets and analytical tools to track orders, identify trends, and support business decisions
  • Maintain and analyze order data for accuracy and process improvement opportunities
  • Assist with reporting, forecasting support, and operational insights (VLOOKUPs, pivot tables, etc.)

• Process Improvement & Special Projects

  • Take ownership of side projects aimed at improving efficiency and accuracy in order management
  • Help streamline workflows and implement best practices across order entry and account management functions

• 2+ years of experience in customer service, account management, or order entry, preferably in a manufacturing environment
• Strong attention to detail and high level of accuracy
• Proficiency in Microsoft Excel (VLOOKUPs, pivot tables, data analysis required)
• Experience with ERP systems is a plus
• Excellent communication and organizational skills
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment
• Problem‑solving mindset with a proactive approach

• Opportunity to own the full lifecycle of customer orders, combining precision, communication, and problem‑solving
• Direct impact on customer satisfaction by serving as the primary point of contact for key accounts
• Exposure to a collaborative, cross‑functional environment working with Sales, Production, and Logistics teams
• Ability to contribute within a company known for continuous improvement, innovation, and long‑term growth
• Hands‑on use of data and analytical tools (Excel, ERP systems) to drive accuracy and operational efficiency
• Involvement in process improvement initiatives and special projects that enhance workflows and scalability
• High‑visibility role that balances customer interaction with operational execution in a fast‑paced setting