Customer Service Specialist

Job Title:
Customer Service Specialist

Location:

Avondale, AZ 85323
Duration: 3 Months

Position Description
• Oversees front office operations and facilitates a continuous and effective line of communication with staff. Manages the front office reception area by controlling traffic flow, monitoring business access, maintaining security awareness, and tidying and maintaining the reception area.
• Answers complex calls and questions from customers and the public that requires a broad knowledge base and high level of problem solving skills. Ensures that calls are being answered or routed professionally, courteously, tactfully, and in a timely fashion.
• Schedules and coordinates appointments, meetings, conferences, travel arrangements, interviews, training sessions, public hearings, and appearances; coordinates conference and meeting room bookings.
• Assists in creating and maintaining spreadsheets, creating MS Word documents, merging documents for mailing, entering formulas into spreadsheets, entering data into databases, and performing research; oversees the distribution of incoming and outgoing mail and office supplies, and a variety of other office tasks.
• May assist with, HCV department paperwork, records management, procurement, facilities, and other office support administrative tasks as directed.
• Maintains absolute confidentiality of work-related issues, client records, and HAMC information.
• Enthusiastically promotes Executive Management's priorities for the operations of HAMC.
• Knowledge of HUD housing program regulations and eligibility requirements. The candidate will need to deliver notices door-to-door, and the property is large property with no elevators, and it's old and it's a lot of walking and strenuous work. The candidate will need to carry a lot of paperwork while doing this.
• Performs other duties as assigned. Skills Required
• Knowledge of the principles of record keeping and records management.
• Knowledge of personal computer hardware and software, including Microsoft Office.
• Skill in customer service principles and practices.
• Skill in multi-line telephone systems, computers and MS Office Suite, and general office equipment.
• Skill in planning, organizing, executing, and managing administrative tasks.
• Skill in assessing and prioritizing multiple tasks, projects and demands.
• Skill in performing math calculations accurately.
• Skill in data entry with high levels of accuracy and productivity.
• Skill in interacting with people of different social, economic, and ethnic backgrounds.
• Skill in effectively communicating verbal and written instructions. Skills Preferred Please submit candidates that are available for immediate start
• Bilingual English/Spanish preferred. Experience Required
• Knowledge of the principles of record keeping and records management.
• Knowledge of personal computer hardware and software, including Microsoft Office.
• Skill in customer service principles and practices.
• Skill in multi-line telephone systems, computers and MS Office Suite, and general office equipment.
• Skill in planning, organizing, executing, and managing administrative tasks.
• Skill in assessing and prioritizing multiple tasks, projects and demands.
• Skill in performing math calculations accurately.
• Skill in data entry with high levels of accuracy and productivity.
• Skill in interacting with people of different social, economic, and ethnic backgrounds.
• Skill in effectively communicating verbal and written instructions. Experience Preferred Prefer candidates who have experience with handwritten documentation, including certified letters and related materials. Education Required HS DIPLOMA OR GED Please submit candidates that are available for immediate start Education Preferred Please submit candidates that are available for immediate start Additional Information Under general supervision the Customer Service Specialist is the public's first business contact a person will meet at the Housing Authority of Maricopa County.

Their primary responsibility is to greet incoming visitors and callers who make inquiry and/or application to HAMC programs and services. Position is responsible for responding to inquiries and concerns from HAMC customers, the public, and other agencies, or directing them to the appropriate contact; preparing, reviewing and/or processing specialized paperwork; and performing a variety of responsible and confidential office administration and support duties.

Incumbents are expected to exercise independent judgment within guidelines and departmental policies and procedures