Customer Service Specialist

20 Hours/Week Availability:
Immediate Start Preferred Position

Description:

• Oversees front office operations and facilitates a continuous and effective line of communication with staff.
• Manages the front office reception area by controlling traffic flow, monitoring business access, maintaining security awareness, and tidying and maintaining the reception area.
• Answers complex calls and questions from customers and the public that requires a broad knowledge base and high level of problem solving skills.
• Ensures that calls are being answered or routed professionally, courteously, tactfully, and in a timely fashion.
• Schedules and coordinates appointments, meetings, conferences, travel arrangements, interviews, training sessions, public hearings, and appearances; coordinates conference and meeting room bookings.
• Assists in creating and maintaining spreadsheets, creating MS Word documents, merging documents for mailing, entering formulas into spreadsheets, entering data into databases, and performing research; oversees the distribution of incoming and outgoing mail and office supplies, and a variety of other office tasks.
• May assist with, HCV department paperwork, records management, procurement, facilities, and other office support administrative tasks as directed.
• Maintains absolute confidentiality of work-related issues, client records, and HAMC information.
• Enthusiastically promotes Executive Management’s priorities for the operations of HAMC.
• Knowledge of HUD housing program regulations and eligibility requirements.
• The candidate will need to deliver notices door-to-door, and the property is large property with no elevators, and it’s old and it’s a lot of walking and strenuous work.
• The candidate will need to carry a lot of paperwork while doing this.
• Performs other duties as assigned.

• Knowledge of the principles of record keeping and records management.
• Knowledge of personal computer hardware and software, including Microsoft Office.
• Skill in customer service principles and practices.
• Skill in multi-line telephone systems, computers and MS Office Suite, and general office equipment.
• Skill in planning, organizing, executing, and managing administrative tasks.
• Skill in assessing and prioritizing multiple tasks, projects and demands.
• Skill in performing math calculations accurately.
• Skill in data entry with high levels of accuracy and productivity.
• Skill in interacting with people of different social, economic, and ethnic backgrounds.
• Skill in effectively communicating verbal and written instructions.

• Prefer candidates who have experience with handwritten documentation, including certified letters and related materials.

• HS DIPLOMA OR GED