Strategic Risk & Initiatives Specialist – Claims

• Independently lead complex, sensitive, and long-term strategic initiatives supporting Enterprise Fraud Claims and Disputes
• Improve processes, modernize platforms, strengthen operating methodologies, mitigate risk, and enhance customer and colleague experiences
• Partner with subject matter experts and leaders across the organization to define success measures and translate business needs into actionable requirements
• Assess business, operational, regulatory, and execution risks; identify dependencies and tradeoffs; and support prioritization and decision‑making
• Support compliance reviews and audits by partnering with auditors, gathering documentation and evidence, and representing business line processes, decisions, and interests
• Evaluate how proposed solutions affect claims operations, fraud prevention, customer service, colleagues, and regulatory expectations
• Partner across Product Enablement, Technology, Claims Intake, Customer Service, Fraud Prevention, strategic leads, peers, and leadership stakeholders to move initiatives from concept through implementation
• Identify opportunities to apply AI, automation, business logic, modeling, and governance capabilities within claims and fraud initiatives
• Contribute recommendations related to modernization, re-platforming, workflow design, operating models, and future‑state business processes

• Bachelor’s degree, or equivalent work experience
• Typically 8 or more years of experience in regulatory compliance activities
• Demonstrated experience independently leading large-scale, complex, or long‑term strategic initiatives
• Practical experience applying AI, automation, business rules or logic, modeling, model governance, or related capabilities to business initiatives
• Experience supporting audits, partnering with auditors, gathering documentation and evidence, and representing business line interests
• Strong business acumen, risk awareness, stakeholder management, and cross‑functional collaboration skills
• Experience translating business needs into requirements, recommendations, operating processes, or implementation plans
• Agile experience is helpful but not required
• This role does not support any form of visa sponsorship
• Requires working from one of the posted U.S. Bank locations three (3) or more days per week
• Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Demonstrates expertise in leading complex strategic initiatives, regulatory compliance, and risk management while effectively translating business needs into actionable requirements. Proficient in applying AI, automation, and business logic to enhance operational processes and customer experiences.

• Regulatory Compliance
• Strategic Initiative Leadership
• AI Application
• Stakeholder Management
• Cross‑Functional Collaboration

• Regulatory Compliance Activities
• AI Application
• Automation
• Business Logic
• Model Governance
• Workflow Design
• Process Improvement
• Risk Assessment
• Audit Support
• Requirements Translation

• Business Acumen
• Risk Awareness
• Stakeholder Management
• Cross‑Functional Collaboration

• Enterprise Fraud Claims
• Disputes
• Operational Risk
• Customer Experience
• Compliance Reviews
• Audit Documentation
• Future‑State Business Processes
• Claims Operations
• Governance Capabilities
• Agile Experience