Greeter, Customer Service​/HelpDesk

Avondale Toyota Greeter

At Avondale Toyota we endeavor to change the automotive industry by providing an authentic, healthy and world-class experience for our customers and our employees through passionate and disciplined application of our One Price, One Person® philosophy. The Greeter is our customer's first point of contact, face to face, or over the phone. Every guest is greeted with a smile, enthusiasm, appreciation and made to feel like part of our family.

This is done while maintaining exceptional employee relationships and supporting all departments.

Job Duties:

• Provide a world class experience for your customers, colleagues, and employees
• Adhere at all times to the One Price, One Person® philosophy
• Execute all duties in a manner consistent with our values: high-character, engaged, team-player
• Relentlessly strive to improve an inviting and friendly environment to all guests
• Acknowledge and greet every guest
• Assign sales guest to the next available sales manager in rotation
• Maintain an accurate log of customer traffic in customer relation management software (CRM) and rotation log
• Offer every customer complimentary water, coffee
• Restock all refreshments throughout the day
• Maintain a clean showroom and front desk
• Answer and direct all incoming calls to appropriate departments & personnel
• Issue, receive, log-in/out ALL dealer plates for test drives & borrowed car agreements (BCA)
• Receive & Deliver all phone messages to appropriate personnel
• Direct returning customers to the appropriate personnel
• Complete Opportunities To Do Business "OTBD" sheet nightly
• Other duties as assigned

Requirements:

• A positive attitude, high level of engagement, sense of urgency, process discipline and customer centricity.
• Excellent verbal and written communication skills, as well as interpersonal skills to effectively work with employees, colleagues, vendors, and factory personnel
• Exceptional organization and multi-tasking skills
• Able to answer high volume calls
• Working in a high volume and fast pace environment
• Imputing data into the computer
• Able to work well with a team