Student Services Analyst

Estrella Mountain Community College (EMCC) is hiring a Student Services Analyst to support Academic Advisement. This position coordinates, administers and implements student academic advisement programs for an assigned Field of Interest (FOI) and/or specialty cohort(s) by providing operational planning, program management and evaluation, direct student service delivery, as well as problem-resolution, and technical assistance.

To best serve the students, department, and college, this position is fully in-person.

Essential Functions

30% - Academic Advising & Student Support

Provides professional-level academic advising to a caseload of students through individual and group sessions. Supports onboarding, retention, and degree completion by guiding students in goal setting, course selection, registration, and academic progress using People Soft and other technologies. Advises on transfer pathways, certificate/degree options, and satisfactory academic standing.

30% - Holistic Student Engagement & Resource Connection

Identifies academic and co-curricular opportunities, including extracurriculars, study abroad, research, and internships. Consults with students to align options with their goals and interests. Serves as a primary liaison to connect students with academic and personal resources such as tutoring and counseling. Conducts proactive follow-up and monitors progress using reporting tools to ensure learning outcomes are met.

20% - Institutional Collaboration & Programmatic Support

Supports Guided Pathways and case management advising models through change management activities. Collaborates with academic units and student services across the college and district to enhance student success. Acts as a liaison to internal and external stakeholders. Coordinates with partners to promote programs and delivers training on advising-related topics. Interprets and communicates college and district policies.

10% - Orientation & Engagement Initiatives

Coordinates and participates in student orientation and engagement activities. Supports new and prospective students through information sessions, presentations, and outreach efforts. Collaborates with student organizations and campus partners to foster a welcoming and informed student experience. Develops and maintains program resources, informational materials, and communications to support student integration and success.

10% - Research & Professional Development

Research industry trends, best practices, and emerging technologies to enhance advising services. Attends meetings, training, and professional development sessions. Performs other duties as assigned, commensurate to the grade level of the position.