Records & Vehicle Impound Supervisor

Job Description

Plans, organizes, coordinates, and supervises the vehicle impound program and the clerical operations of the Records Bureau relative to coding, data entry, maintenance, retrieval, purging, sealing, document imaging, and storage of police records and reports, such as crime, arrest, and accident reports. Works directly with the Police Administration Manager to develop and recommend policies, procedures, and systems to improve operations and ensure compliance with laws, court decisions, rules, and regulations governing the use and confidentiality of police records.

Approves release or inspection of police reports and is responsible for the monitoring of fee collection at the front counter. Oversees daily operations by assigning, scheduling, and monitoring work activities; participates in the recruitment and selection process; provides training and guidance to staff; and reviews and evaluates employee performance.

• Manages the care, custody, and control of department-generated records.
• Reviews, checks, and compares data for accuracy and conformance to standards.
• Works with the Police Administration Manager regarding tow contracts and requests for proposal.
• Acts as the department liaison for the release of public information and ensures standards, statutes, policies, and procedures are met and maintained.
• Supervises, leads, and evaluates assigned staff; assigns and oversees daily work activities; and completes performance evaluations.
• Trains personnel in data entry, recordkeeping, and other relevant functions; coordinates and directs volunteer activities; and reviews and approves payroll records.
• Collaborates with the Police Administration Manager to recommend equipment, resources, and staffing needs for the Records Bureau.
• Exhibits a strong customer service orientation when working with internal and external customers and maintains positive, productive working relationships.
• Appropriately responds to confidential inquiries from internal and external agencies regarding record information.
• Receives, investigates, and resolves complex customer complaints and concerns, and provides accurate information in response to questions related to public records requests and the tow program.
• Ensures quality assurance through redaction review and by initiating corrections to court documents.
• Contributes to continuous quality improvement efforts within the Police Records and Tow Programs.
• Provides statistical and data analysis to develop policies, procedures, and guidelines, and implements new policies and procedures within assigned areas of supervision.
• Prepares written responses to court subpoenas and testifies in court as required as custodian of police records; prepares and/or supervises the preparation of reports; ensures accuracy of reports; reviews listing of reports taken and/or received; develops an overdue list of missing reports; and writes memoranda.
• Conducts research and investigations to develop accurate and informed responses to inquiries.
• Reviews and analyzes new and pending legislation regarding operational impact on the department.
• M sustains comprehensive, up-to-date knowledge of applicable state laws, regulations, and codes, and applies standards when interacting with tow companies and the public.
• Enter and maintains data within computerized systems; participates in and/or facilitates meetings; attends training classes and professional development seminars; and assists with personnel recruitments.
• Processes payments using the Tyler Munis cashiering system and prepares and submits daily deposits.
• Administers all activities of the vehicle tow/impound program that fall under A.R.S. 28-872 and 28-3511. Serves as the vehicle tow/impound backup in the absence of the tow coordinator.

• An Associate’s Degree in Business, Criminal Justice, or a closely related field.
• Knowledge of the principles, practices, codes, regulations, and laws governing police records management is preferred.
• Three (3) years of experience as a police records clerk or vehicle impound coordinator, experience with cash handling, and administrative duties.
• One (1) year of lead/supervisory…