Billing Solutions Coordinator

At Life Stance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

Life Stance Health Values Belonging:
We cultivate a space where everyone can show up as their authentic self.

Empathy:
We seek out diverse perspectives and listen to learn without judgment.

Courage:
We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

One Team:
We realize our full potential when we work together towards our shared purpose.

Benefits As a full-time employee of Life Stance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Job Summary:

The Billing Solutions Coordinator is responsible for resolving incoming inquiries for Revenue Cycle Management/Patient Billing, which includes patient eligibility, benefits, billing, and collections questions related to patient/client care. The Billing Solutions team ensures prompt, courteous service to all customers: patients, vendors, health plans and clinic employees. This position is a remote role with the ability to sit within any US locality.

Compensation: $20.00/hr with quarterly bonus potential

Shift by time zone:8:30 am - 5:00 pm PST9:30 am - 6:00 pm MST
10:30 am - 7:00 pm CST
11:30 am - 8:00 pm EST Responsibilities:

Handle Revenue Cycle department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and patient portal utilizing exemplary customer service

Communicate with offices and patients to ensure current information

Processing payment requests from patients

Accurately updating insurance plan and other portal information for patients as requested

Support leadership with daily, weekly monthly reporting needs as required

Answer patient questions, inquiries, and concerns regarding their accounts and/or about centers

Work with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting

Identify potential revenue cycle challenges and escalates to departmental and/or leadership review as necessary

Review billing transactions for accuracy and to help resolve payment posting challenges on accounts

Skills & Experience:

High school diploma or GED equivalent required;
Bachelor’s degree preferred2+ years of experience in a call center environment; healthcare revenue cycle experience strongly preferred

Prior experience working with Electronic Health Record systems (EHRs), Call Center and phone systems

Must have strong computer proficiency with knowledge of Microsoft Office, Internet, and Email Strong understanding of major health insurance carriers (in and out-of-network)
Knowledge of medical terminology

Demonstrated professionalism in dealing with confidential and sensitive patient information

Detail-oriented with ability to multi-task and prioritize in a fast-paced environment

Ability to type fluently

Excellent interpersonal skills and professional manner, specifically exhibiting empathy and compassion when interacting with patients

Qualified candidates must be legally authorized to be employed in the United States Life Stance  is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected…