Data Center Manager; Night Shift), AWS Military Community

This opportunity is for U.S. citizens who have served in the U.S. Armed Forces, including Reserves, National Guard, and service member spouses. We are looking for a technology manager to lead a team that maintains cloud infrastructure for global data center operations. The candidate will have experience creating/devising strategies, mentoring people, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics, physical repair, and participation in an on-call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We’re the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS Gov Cloud region will be restricted to Amazon employees who are U.S. Citizens. (Gov Cloud may NOT be accessed from outside the United States)

• Travel to the assigned data center location by vehicle (over 50 miles) or by ride-share (less than 50 miles) as required by business needs.
• Willingness to temporarily work at alternate sites during training periods or until the assigned facility is operational.
• Variation in travel frequency based on business needs and operational status of the assigned facility.

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team of data center operation professionals across locations.
• Develop career paths for employees and update internal tools accordingly.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day‑to‑day data center operations, including queue management, 24/7 shift arrangement, and hardware logistics.
• Serve as a subject matter expert across all aspects of data center operations.
• Ensure all operational KPIs and metrics are measured and met.
• Inspire and guide improvement in team process, technology innovation, and automation.
• Manage large‑scale events (outages) and act as the call leader.
• Improve workflows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures in line with industry best practices and required SLAs.
• Maintain the on‑call schedule, coordinating absences and vacations.
• Passionately pursue the quality and quantity of services, constantly improving the customer experience.
• Support data centers at various operational stages, including facilities still under development.

• 4+ years of Information Technology (IT) experience, or a bachelor’s degree in computer science, engineering, mathematics, or an equivalent field.
• 2+ years of people management experience.
• 2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities.

• 2+ years of computer hardware experience, including troubleshooting and repair.
• Experience in technical writing in a relevant field.
• Relevant certifications such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or related credentials.
• Experience with system management tools and client/server environments.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.