Member Specialist

Overview

Position Summary:

What you’ll do and how you’ll contribute as a Member Frontline Services associate at Sam’s Club. You will provide member service, maintain the checkout area, resolve member issues, promote products and services, and support self-service technology. You will assist with payments, returns, refunds, and exchanges in accordance with company policies and procedures for different membership and payment types, and follow safety standards and guidelines.

• Provide member service and assist with purchases, payments, returns, refunds, and exchanges according to company policies.
• Maintain the checkout area and entrances/exits; acknowledge members, verify membership cards, and identify member needs.
• Assist members with purchasing decisions, locate merchandise, and transport items as needed; promote the company’s products and services.
• Zone areas, arrange and organize merchandise, and maintain a safe shopping environment; follow procedures for handling merchandise and report unsafe situations.
• Maintain security by observing and reporting potential criminal activity; safeguard Sam’s Club assets and property; maintain necessary documentation and logs; execute emergency response procedures; ensure compliance with safety practices.
• Assist with training of Member Frontline Services associates on company processes and procedures; teach new technology and tool functionality; deliver rollout training and support continuous learning and process improvement.
• Ensure area of responsibility complies with policies by handling returns properly, identifying shrink and damages, and maintaining organization.
• Adhere to policies, procedures, and standards of ethics and integrity by applying related action plans and the Open Door Policy in business processes and practices.
• Complete work assignments by using policies, data, and resources; collaborate with managers, coworkers, customers, and partners; prioritize tasks, communicate progress, and identify opportunities for improvement.
• Support a culture of respect, teamwork, and integrity; contribute to a positive environment, uphold Walmart values, and act with integrity and accountability.

• Minimum Qualifications:
  
  Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
• Preferred Qualifications:
  
  Optional qualifications that are desirable but not mandatory.
• Retail experience including operating front-end equipment (e.g., cash register); experience working with mobile retail applications.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO may be used for vacation, sick leave, holidays, or other purposes; amount depends on job classification and length of employment and will meet or exceed applicable paid sick leave laws. Information about PTO available mart notices.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company-paid education benefit program for associates; programs range from high school completion to bachelor’s degrees and include English Language Learning and short-form certificates; tuition, books, and fees are paid by Walmart. Eligibility requirements apply and benefits may change; see One.
  
  Walmart for information.
• The hourly wage range for this position is $18.00 to $26.00 per hour. The actual rate will equal or exceed the minimum wage applicable to the job location.
• Additional compensation in the form of premiums may be paid from $0.35 to $3.00 per hour in specific circumstances, potentially based on schedule, facility, season, or work performed.

Primary

Location:

1459 N DYSART RD, AVONDALE, AZ , United States of America.

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.