Guitar Technician; Luthier Store

Why Guitar Center?

Guitar Center rewards its employees with benefits such as gig leave for musicians, medical, dental, vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Guitar Center promotes creativity and music, encouraging staff to find their own sound. We develop and nurture lifelong musicians and enable musicians and non‑musicians alike to experience the joy of creating music. We foster inclusive environments that put our customers first while fulfilling our mission.

The Repair Technician will provide maintenance and repair services on customer‑owned instruments and assist in maintaining store inventory, continually building and increasing the business through great customer experience and quality work.

• Customer Focus:
  Understands customer service principles, provides an excellent customer experience, and is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
• Initiative:
  Identifies opportunities & issues and follows through to capitalize or resolve them; learns quickly and takes positive action without being requested; develops product, store operations, sales and leadership knowledge.
• Selling:
  Works through GC certification program to gain a base understanding of products and sales techniques.
• Training:
  Effectively trains learners and communicates information and techniques so that they are retained.

• Interact with customers, ensuring a positive experience.
• Service customer‑owned instruments with a high level of craftsmanship.
• Maintain store‑owned gear as requested.
• Complete warranty repair work.
• Perform additional duties as assigned.

• Skilled understanding of repairing guitars.

• Foundational product knowledge on Guitar Center products.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.