Customer Service Representative

Overview

Be the Voice Behind the Quality At Catania Oils, we don’t just produce premium edible oils—we build lasting relationships. As a Customer Service Representative
, you’ll be the frontline ambassador for our brand, ensuring every customer interaction reflects our commitment to excellence, responsiveness, and care.

Department: Customer Service

Reports to: Customer Service Manager

Location: On-site | Ayer, MA

• Serve as the primary point of contact for customers, sales, logistics, and production teams within your assigned territory.
• Accurately enter and manage orders received via email, phone, fax, or EDI into our company database.
• Collaborate with Sales to confirm pricing and resolve order-related issues swiftly.
• Coordinate with Production and Logistics to ensure timely product availability and delivery.
• Process contracts and confirm orders to meet service goals.
• Build strong internal and external relationships to support seamless operations.
• Stay informed on Catania Oils’ product specifications, customer profiles, and market dynamics.
• Actively participate in team meetings and contribute to continuous improvement.
• Support special projects and other duties as assigned.

What You Bring

• 3–5 years of experience in a manufacturing or production environment; 2 years of college preferred.
• Familiarity with EDI systems is a plus.
• Strong communication and organizational skills.
• A proactive, team-first mindset with a passion for customer satisfaction.

Fast-paced and collaborative. You’ll thrive in a cubicle setting where multitasking and attention to detail are key.

We’re a family-owned business with a legacy of quality and innovation. At Catania Oils, you’re not just filling a role—you’re joining a team that values integrity, growth, and the power of great service.

Catania Oils is an Equal Opportunity Employer

Salary: $22 - $25/hour