Customer Service Representative - Fuel Industry

Compensation

Job Type: Full‑time

Hourly Rate: $20.00 to $24.00 per hour, determined by experience, knowledge, skills, and other job‑related qualifications.

This position is accountable for providing Haffner’s customers with an outstanding, positive customer experience.

• Minimum of 3 years of customer service experience, preferably in a call center environment.
• Minimum of 1 year experience in the Heating and Energy sector.

• Provide outstanding, positive customer service to Haffner’s customers via telephone, email, and lobby visits.
• Answer initial and follow‑up calls from customers who have delivery, service, and technical support issues, taking full ownership of the issue from start to finish.
• Respond to inquiries using approved scripting and SOPs, providing follow‑up when escalation or alternative solutions are required.
• Develop new business opportunities with existing customers by promoting company products and services.
• Maintain required documentation for new and existing customers.
• Enter data and call documentation into the company computer platform (e.g., Cargas) at the time of the interaction to keep each customer record updated.
• Handle the demands of a fast‑paced, high‑volume operation.
• Adhere to schedules and work time availability guidelines set forth by management.
• Support the Finance Department by making accounts receivable calls and processing statements.
• Perform other related duties as directed by the Customer Service Manager or Team Lead.

Leadership, Education and Training Requirements:

• Absolute commitment to customer satisfaction, including timely issue resolution and proactive customer outreach.
• Concise, effective verbal and written communication skills, strong conflict‑resolution abilities, and empathy for customers.
• Ability to excel individually and as part of a larger team.
• Capability to execute tactically by organizing multiple processes, prioritizing duties, and multitasking in a rapidly changing environment.
• Willingness to participate in mandatory training sessions that enhance product knowledge and customer satisfaction