Field Service Engineer

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Regular Full-time Ayer, MA, US

30+ days ago Requisition

Salary Range: $80,000.00 To $ Annually

Reports to: Field Service Supervisor

Department: Field Service

• Perform site surveys as requested by Project Managers and Applications Engineers.
• Perform site Power Quality testing and prepare reports for external clients or internal AMSC Sales and Marketing Department.
• Perform failure analysis and root cause studies of premature component failures and formulate the actions necessary to match component reliability.
• Perform on-site commissioning of DVAR, PQ‑SVC systems and inverter components and control electronics for domestic and international customers.
• Train customer in operating and maintenance practices as appropriate for system type.
• Assist Engineering & Manufacturing with factory testing of new units.
• Assist Sales & Marketing team with the new product development process.
• Present FS suggestions to corporate, based on knowledge of system operations at customer sites to improve product or reduce costs.
• Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc., to reflect actual site/installation conditions.
• Ability to specify, review, and implement specialized maintenance procedures for field installations.
• Manage the field change order process for the FS Dept.
• Monitor customer units using the DAS (Database Acquisition System) and remote monitoring systems as Predictive Maintenance tools to foresee problems and develop solutions before they affect the customer.
• Interact with customer representative to solve problems that need to be handled remotely.
• As necessary, travel to the customer site to maintain high reliability.
• Provide written communications regarding customer units.
• Produce, distribute, and maintain files containing service reports after each on-site visit.
• Maintain files and write monthly reports for each unit detailing carryovers.
• Produce and distribute weekly reports to ASC management on current field service activities.
• World wide travel required. Travel time anticipated at least 50%.
• Ability to oversee and perform trend analysis of the field service database.
• Ability to carry a Field Service pager 25% the time.
• Maintain inventory levels of parts.
• Schedule routine maintenance with customer.
• Schedule startup/commissioning activities to maintain product delivery commitments.
• Follow company purchasing authorization procedures.
• Other duties assigned.

• Engineering degree in a technical field. Electrical Engineering is preferred.
• 5-7 year(s) experience in an electrical power, electronics environment, and communication systems.
• Experience can be substituted for educational requirements.

• Working knowledge of electrical power circuits.
• Working knowledge of power electronics.
• Ability to read schematics.
• Computer knowledge in a Windows environment.
• Strong written and oral communication skills.
• Self‑directed and motivated.
• Ability to work both in teams and independently.
• Appreciates attention for detail.
• Basic knowledge of NEC and IEEE standards for electrical installations.
• Medium voltage safety training required or must be completed prior to field assignments.
• Medium work with occasional heavy work up to 75 pounds.