Systems Administrator

Systems Administrator – Ayer, MA

Catania Oils, a fourth-generation, family-owned business with 125 years of excellence in the edible oils industry, is looking for a passionate and driven Systems Administrator to join our team. If you thrive in a fast-paced environment, love solving problems, and know how to bring out the best in people—this is your moment.

Ready to join a team that treats you like family? We want to hear from you!

• We Are Family – We treat every team member with respect and support, just like family.
• Own It – We take responsibility, celebrate wins, and learn from challenges.
• Job Well Done – We strive for excellence and take pride in delivering quality work.
• Customer Focused – We go beyond expectations to ensure our customers succeed.
• Authenticity at Our Core – We act with integrity and stay true to our values, even under pressure.

• Provide Tier 2/3 technical support to end users via helpdesk tickets and phone support; act as an escalation point for complex issues.
• Administer and support desktop, server, and network infrastructure (servers, endpoints, network devices, printers, related hardware/software).
• Manage and maintain Active Directory; support Azure AD / Entra  Microsoft 365 services including Exchange, One Drive, SharePoint, and Teams.
• Install, configure, and maintain software for users and business systems.
• Assist with monitoring system backups, network availability, and overall system health.
• Use Service Desk Plus consistently for ticketing: maintain clear work notes, document troubleshooting and verification, and provide complete resolutions to strengthen the internal knowledge base.
• Create, maintain, and continuously improve system, network, security, and operational documentation/runbooks.
• Assist with ERP system–related tasks as needed.
• Own backup/DR processes and outcomes—maintain current processes while identifying and implementing improvements (restore validation, recovery readiness, documentation, and resiliency).
• Improve patch planning and execution with intentional scheduling, staged deployment, and validation to protect uptime in a production‑driven environment.
• Increase deployment speed while improving repeatability and consistency to reduce rework and follow‑up tickets (standard baselines, exception control, post‑deploy verification).
• Support alert triage and investigations; tune policies/detections to reduce noise and improve actionability; create repeatable investigation and response runbooks.
• Provide hands‑on operational feedback (requirements, pilot feedback, rollout considerations, documentation/runbooks) as IT leadership evaluates consolidation to a unified endpoint security platform; broader SIEM adoption is planned longer‑term (targeting 2027).
• Participate in evaluating and recommending hardware/software solutions; contribute to standards and best practices.

• 5+ years of progressive IT experience across systems administration and end‑user support.
• Strong understanding of networking concepts/services including DNS, DHCP, TCP/IP, and VPNs.
• Demonstrated troubleshooting and problem‑solving skills.
• Hands‑on experience administering Active Directory, Azure AD, and Microsoft 365.
• Experience automating administrative tasks using scripting/tools such as Power Shell and/or Power Automate.
• Strong verbal and written communication skills; high attention to detail; able to manage multiple priorities.
• Ability to work effectively independently and as part of a team; strong internal customer service orientation.
• Ability to lift to 50 lbs. (equipment moves, workstation setups, hardware installs).

• Bachelor’s degree preferred (IT, Computer Science, or related), or equivalent experience.
• Experience managing virtualization environments.
• Experience with application deployment, patch management, backup, and disaster recovery solutions.
• Familiarity with endpoint security tools and desktop imaging/modern deployment solutions.
• Working knowledge of ERP systems and supporting infrastructure.
• Relevant certifications (preferred):
  Microsoft Windows Server/Azure/M365 and/or CompTIA Network+/Security+/Server+.

• 100% on‑site role.
• Supports a 24/5 production operation.

• Participate in shared after‑hours coverage for urgent, business‑impacting incidents. Coverage is currently shared across the team and is being formalized to improve structure and accountability.
• Expected to be reachable for emergencies outside normal hours except during approved PTO/vacation.

• Be part of a company that values teamwork, respect, and continuous improvement.
• Work in a culture that blends tradition with innovation.
• Make a real impact in a company that’s committed to sustainability and quality.
• We offer competitive pay and benefits.

Catania Oils is an Equal Opportunity Employer.

$80,000.00 - $105,000