Program Manager - EOVS​/HOPE

Job Location:

Devens, MAWork Setting:
On-site and field-based, with regular travel throughout the assigned service areas

Position Type:
Full-Time

Reports To:

Director of Housing and Family Support Supervises:

Case Manager, EOVS/HOPEPeer Support Specialist, EOVS/HOPE Position Overview The Program Manager, EOVS/HOPE is responsible for the leadership, coordination, and successful execution of all Executive Office of Veterans Services (EOVS)/Housing Outreach-to-Placement Effort (HOPE)-funded activities across Massachusetts. This includes managing teams, overseeing service delivery, maintaining compliance with EOVS/HOPE guidelines, and strengthening partnerships that support Veteran housing stability.

The Program Manager provides day-to-day leadership across assigned service areas and works closely with staff, housing providers, community partners, and Veteran-serving organizations to support effective program delivery and positive housing outcomes.

Work Location and Travel Expectations This role requires regular presence at assigned EOVS/HOPE program locations based on operational needs.

This position requires flexibility, reliable transportation, and the ability to support operations across assigned service areas.

Key Responsibilities Program Leadership and Oversight Lead day-to-day operations of the EOVS/HOPE program across Massachusetts.

Ensure full compliance with EOVS/HOPE grant guidelines, licensing requirements, and organizational policies.

Implement effective strategies for homelessness prevention and rapid re-housing, prioritizing permanent housing placement for Veterans.

Team Management and Support Supervise and support assigned EOVS/HOPE staff across multiple service areas.

Conduct regular team meetings, case reviews, and training to support collaboration, communication, and professional development.

Provide guidance for complex cases and ensure effective use of internal and community-based resources.

Service Delivery and Quality Assurance Monitor quality of service delivery from intake through service planning and housing retention.

Oversee community advocacy efforts and delivery of wraparound support services.

Ensure compliance with EOVS/HOPE and Homeless Management Information System (HMIS) documentation and data entry standards.

Community and Stakeholder Engagement Develop and maintain partnerships with housing providers, social service agencies, and Veteran-focused organizations.

Represent Veteran Pathways of New England at outreach events, stakeholder meetings, and Veteran service forums.

Reporting and Compliance Prepare and submit required reports in accordance with EOVS/HOPE grant requirements.

Track program performance metrics and contribute to continuous improvement initiatives.

Requirements Bachelor’s degree in Social Work, Human Services, Psychology, Public Administration, or a related field preferred. Equivalent directly related experience may be considered in place of formal education.

Minimum of three (3) years of experience in homeless services, housing services, Veteran services, social services, behavioral health, or another closely related human services field.

Strong leadership, organizational, communication, documentation, and problem-solving skills.

Ability to manage multiple priorities and program responsibilities across multiple service areas.

Ability to work professionally and collaboratively with Veterans, program staff, organizational leadership, housing providers, community agencies, and other stakeholders.

Ability to provide guidance and support in complex client or program situations.

Strong attention to documentation, reporting, deadlines, and compliance requirements.

Proficiency with Microsoft Office and electronic documentation systems.

Valid driver’s license and reliable transportation.

Must be able to travel regularly throughout assigned EOVS/HOPE service areas.

Must pass a background check.

Preferred Qualifications

Experience with homelessness prevention, rapid re-housing, housing stabilization, supportive housing, Veteran services, or related housing-focused human service programs.

Experience with EOVS-funded programs, HOPE, SSVF, VA programs, or similar Veteran housing initiatives.

Experience using HMIS or similar case management/data systems.

Minimum of one (1) year of supervisory or management experience in human services, housing, behavioral health, Veteran services, or a related setting preferred.

Experience supporting program compliance, documentation quality, audits, monitoring visits, grant…