Banqueting Operations Manager

Location: Ayrshire

Yellow 42 are looking for a Banqueting Operations Manager for one of our 5 star resort clients in Scotland.

A prestigious hotel on the beautiful Ayrshire coast, the main role is to oversee event operations throughout the Resort, and on a limited basis at off-site locations. You will lead a high-performing operational team to execute flawless events, exceed guest expectations, and maximise banqueting revenues and operational efficiency.

THE ROLE AND MAIN DUTIES

Execute every event based on the Resort’s luxury standards and customer expectations

Ensure the highest level of service is provided during events and drive customer satisfaction

Manage relationships, clearly and concisely communicate with all stakeholders in an event in order to build loyalty, including but not limited to; resort managers/departments, event planners, banqueting team, suppliers, clients and guests

Be a present, approachable and endearing onsite contact for all event organisers, hosts and VIP’s

Attend planning meetings and menu tastings with the resort event planners, co-host the final client meetings and preconvention meetings in order to ensure smooth transition for all customers

Direct room set-ups, staff briefings, service, and breakdown.

Act as Master of Ceremonies for Events, address the room, lead the announcements, introductions, and pre-event housekeeping/safety briefings with confidence and eloquence.

Be responsible for the maintenance, functionality, and operation of all in-house AV equipment. Use knowledge and expertise to ensure all basic AV requirements of the client are met and executed to perfection. Train and coach banqueting senior team to be equally as reliable in your absence.

Manage last-minute requests and changes with a calm, professional and can-do attitude

Lead, motivate, and empower the Banqueting team, as well as all members of our agency support team

Proactively identify training and development opportunities, implement and maintain training plans and records

Observe and monitor the performance of banqueting associates, proactively providing real-time

Conduct regular department meetings in order to facilitate continual and effective communication in the department

Manage the recruitment process for all positions within the team

Responsible for controlling all costs within the department, tracking and monitoring expenditure, managing rotas, and creating action plans where required to ensure department revenue goals are exceeded

IDEAL CANDIDATE

Dynamic, detail-oriented, energetic, organised, and hands-on

Confident and results-driven, with excellent time-management skills

Ability to communicate freely and eloquently in local language is essential

Strong commercial acumen

Excellent relationship management and interpersonal skills

Ability to supervise, train, and motivate associates in your team

Drive and commitment to deliver results whilst managing complexity and demonstrating

QUALIFICATION STANDARDS

College/University Degree preferred although not essential, specialising in Hospitality, Hotel Management or similar

At least 3 years’ experience showing a strong background of leadership skills, managing and developing a large team

Suitable, relevant experience in the management of Hotel Banqueting events

Experience and knowledge of managing and controlling the budget for your department, including but not limited to stock, payroll, sales, and equipment.

Knowledge and ability to maintain compliance with all local laws and regulations.

Willingness to maintain current and up-to-date knowledge of the hospitality and leisure industry

Must possess strong computer skills, willing to learn new systems, and ability to drive a paperless department

THE OFFER

Salary £38-40K

Subsidised live in accommodation if required

Access to a meal on duty in the staff canteen.

Friends & Family Rooms Programme - discounted room rates

Discounts available at the Food & Beverage outlets

Resort Facilities – use of the Spa, Gym and facilities

Discounted room rates at all company properties.

Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.

Employee Assistance Programme – offering a range of Employee Assistance Help Lines.

Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available