Software Project Manager

Summary of Functions

The Software Project Manager I (SPM) is primarily responsible for managing medium and large, complex technology/software projects to ensure that goals are met on time, on budget and are delivered with the highest quality. The SPM I assumes overall performance responsibility for managing cross‑functional projects with responsibilities of project scope, schedule, issues, deliverables and budget. They develop and execute comprehensive project plans for new application implementations.

The SPM I delegates tasks and manages resources to ensure timely rollout of project deliverables as well as handles all steps of production software release management. The SPM I manages the development backlog and prioritization of associated day‑to‑day tasks. They work closely with the Director, Software Engineering, Chief Operating Officer/Chief Information Officer (COO/CIO), and the software development team to accomplish goals and project objectives.

• 1. Effectively maintain and build relationships with external business partners and internal department stakeholders. Become a subject matter expert with a deep understanding of each project being managed.
• 2. Expert knowledge in project management with experience managing multiple complex projects, schedules, budgets, scope and performance analytics in a fast paced and dynamic environment (both Waterfall and Agile/Scrum).
• 3. Responsible for cross‑functional activities to ensure all external organizations and internal departments are involved.
• 4. Support Business Analyst, Quality Assurance, and Engineering duties by ensuring associated SDLC activities are completed timely.
• 5. Set up and lead stakeholder and project meetings, drive action items, and ensure deadlines are assigned and met.
• 6. Manage third party suppliers and partners to ensure timely completion of tasks. Serves as the primary point of contact for the project to the IT Management team, working with all project teams (Dev, QA, Operations, etc.), external teams, and represents the organization to external partners and vendors.
• 7. Provide clear and consistent communication of project status both internally and with business partners. Effectively track and communicate project status, risks, issues, estimate versus actual hours, budgets and provide in‑depth status reports to Management, both orally and written.
• 8. Enforce the SDLC by ensuring all changes to production are controlled.
• 9. Provide project management leadership, guidance, and day‑to‑day execution support for IT projects, ensuring technology initiatives are executed on time, on‑budget, on‑scope, and with expected quality.
• 10. Assist team members in planning, estimating and controlling tasks. Manage “actual versus estimate” values created during the estimation phase to ensure tickets are delivered timely and to prevent cost overruns.
• 11. Captures and manages project risks/issues and the execution of risk mitigation/contingency plans and any necessary escalations.
• 12. Create or update policies and procedures as required.
• 13. Collaborate in a fast‑paced and quality‑oriented environment.
• 14. Monitor project metrics and key performance indicators to ensure project objectives are met pre and post implementation and report results to senior management.
• 15. Resolve project conflicts and blockers as they arise.
• 16. Manage relationships in a matrix environment to meet project goals and business requirements.
• 17. Escalate issues related to the output of projects to senior leadership as needed along with insight on recommended resolutions.
• 18. Responsible for status reporting, project scheduling, and risks/issues identification and mitigation.
• 19. Analyze, develop, prioritize, communicate and coordinate application changes to fulfill business objectives.
• 20. Provide enhanced technical and procedural support for application support issues as the need presents.
• 21. Develop and maintain standard project documentation (i.e., project plans, agendas, action‑item lists, and deliverables).
• 22. Participates in user acceptance testing of system enhancements and projects.
• 23. Conduct product spec reviews with key stakeholders to ensure…